Stephanie Ruffi

• Work closely with board directors and committees to assess and address issues affecting the organization
• Oversee daily operations of the organization, providing executive direction for program strategies and efficiencies, compliance, and quality assurance
• Identify and address staffing requirements for efficient operations, and maintain a strong work culture that attracts and retains people while driving the organization’s mission
• Increase awareness of the organization by being the main spokesperson and liaison with local media
• Develop an actionable plan for fundraising and managing monthly cash flow
• Comply with all national and local regulations

Responsibilities • Create business plans for achieving goals and objectives set in collaboration with board of directors

• Meet aggressive annual fundraising goals, in partnership with board of directors, by securing financial support from foundations, corporations, individual donors, and government funding sources
• Work with staff and board on annual fundraising benefit and additional events, and oversee all external communications, including website, marketing collateral, newsletters, and social media
• Serve as the face of the organization and participate in external events to increase visibility, credibility, and market brand, and develop strategic partnerships to further increase community awareness and expand programs
• Build and lead an effective team that’s dedicated to fulfilling the organization’s mission through highly successful programs, community engagement, and fundraising
• Manage staff members and clients whose experiences, cultures, and languages reflect the community served by the organization

Required skills and qualifications • Seven or more years of experience in senior management, preferably with nonprofit organizations

• Strong experience in public relations, marketing, and fundraising
• Knowledge of leadership and management principles for nonprofit organizations
• Proven success working with a board of directors
• Entrepreneurial mindset, with innovative approach to business planning
• Dynamic and charismatic team player who enjoys being the public face of an organization

• Provide direct and indirect supervision of the community operation along with training, coaching, counseling, and performance evaluations of all staff members.
• Ensure that the nursing services provided meet the needs of the residents in accordance to the developed service plans and the service plans meet the required state codes and company policies.
• Ensure that census expectations are met and that the resident admission process documentation is completed in a timely manner and in accordance with established policy and procedure.
• Oversee the recruitment and retention of qualified staff throughout the residence, making sure background checks, reference checks and licenses are cleared before the employee is released to work on the floor.
• Motivate employees through staff appreciation, recognition, and incentive programs. Promotes positive employee relations, addresses concerns timely and resolves grievances as quickly as reasonably possible.
• Oversee the community budget, providing guidance and training to department heads on the maintenance of the overall community budget.
• Monitor operations of the community on regular basis and prepares quality review audits and monthly variance reports.
• Oversee and conduct regular rounds to monitor delivery of nursing care, operation of support departments, cleanliness and appearance of the facility,morale of the staff and ensure resident and tenant needs are addressed.
• Exhibit positive customer service both to internal and external customers through the ongoing support and implementation of customer service initiatives and business objectives.
• Utilize survey information to address areas of importance as defined by residents, staff and families.
• Ensure building grounds are appropriately maintained and that all equipment and work areas are clean, safe and orderly.
• Monitored human resources to ensure compliance with employment laws. Ensure high morale and staff retention, including effective communication.
• Ensure marketing strategy for the facility is developed and implemented.
• Knowledge of and adherence to safety and disaster plan
• Completion of market changes, census, payor mix and ancillary revenues.
• Over see Accounts Payable, Accounts Recieveable and all Business office duties.
• Monitor each departments activities, communicate policies, evaluate performance and provide feedback and assist with department obstacles.

Department head responsible for planning, developing, directing and coordination of all aspects of marketing the assisted living and memory care units including telephone contact, direct sales, advertising, and public relations. Which includes but not limited to, Managing all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision and accurate documentation of all contacts in the Leads Management System. Works with the prospective resident, family members, and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community. This includes frequent personal contact with the prospective resident including but not limited to telephone calls, home or office visits, and tours as appropriate.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Oversee 100 caregivers, interviewing, coaching, training and conduct performance reviews. Terminate employees as needed and appropriate. Documentation of incidents and reporting of the same. Weekly Revenue reports, acuity reports and staff utilization. Complete and deliver weekly reports in addition to write up reports. Continual education for caregivers in caregiving.Conduct comprehensive orientation for all new team members. Working with clients and their families about their needs and scheduling according to their needs. Working with long-term care insurance and assigning correct authorizations to each policy. Document inquiry calls, following up, assessments and Communicating with families of the process of our services and what to expect. Take clients needs/requests and ensure they are being met through staffing. Assist hiring manager to check references of job candidates, and background checks for applicants.Assisting with recruitment, benefits communication, paperwork processing, compliance, orientation and new hire processing.

• Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
• Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
• Liaised between customers and organization with particular focus on working with sales department.
• Managed customer relations on ongoing basis to maximize customer retention.
• Scheduling and management of real estate showings across the country, bringing about a new way for agents to share local market data. Assist and work with the team to provide exceptional service as we manage more than 3 million real estate showings every month. Logic and reasoning to analyze information and evaluate results to handle complex situations professionally. Leadership to teammates, scheduling, drive management and problem solving.

• Managed a team of healthcare professionals, ensuring efficient scheduling and high-quality patient care.
• Enhanced the agency''s reputation by consistently delivering exceptional care to patients and maintaining open lines of communication with family members.
• Boosted employee morale through regular recognition of outstanding performance, fostering a sense of purpose and belonging among team members.
• Developed and implemented training programs for staff to enhance their knowledge and skills in home health management.
• Responsible for administrative aspects of patient care. Worked with hospitals and nursing care facilities, provide support to nurses and patients alike. Scheduled and managed 3000 service hours a week. Assist and oversee hours, overtime, bonus programs and on call rotation. Oversee Care plan meetings to provide exceptional care to all patients. Marketing and Sales incorporated.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Overall day-to-day operations management of the skilled Personalized Living Department while maintaining compliance with all applicable laws and regulations. Ensure continuity and consistency in delivery and quality of services; interview/hire and supervise employees while ensuring adequate staffing. Developed and implement a department scheduling protocol that met the financial goals while meeting customer and associate expectations in addition to Marketing and Sales of the department