Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Ruffin-Franco

Salem,OR

Summary

Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Committed, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Server

Buffalo Wild Wings
Salem, OR
04.2023 - 01.2024
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus and answered questions regarding items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked food before serving it to customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stocked service areas with supplies during slow periods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Server

Red Lobster
Salem, OR
03.2023 - 04.2023
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Correctional Officer

CDOC
Cañon City, CO
04.2021 - 10.2022
  • Reported on quality of inmate work and violations committed by prisoners.
  • Instructed inmates in work assignments and explained tasks.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Transported inmates to court, doctor appointments and work sites.
  • Inspected cells and conducted random searches of common areas.
  • Conducted investigations of crimes committed within prison.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Conducted fire, safety and sanitation inspections.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Maintained records of prisoners' identification and charges.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Supervised inmates during day-to-day activities.

Server

Royal Gorge Route Railroad
Cañon City, CO
06.2018 - 03.2021
  • Greeted guests and provided menus.
  • Filled condiments and napkin containers during slack periods.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Provided excellent customer service to ensure satisfaction.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared drinks according to standard recipes.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees to perform duties.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stayed informed about daily specials, new menu items, promotions.

Education

High School Diploma -

Pueblo West High School
Pueblo West, CO
05-2018

Skills

  • Food Running
  • Supply Restocking
  • Beverage Preparation
  • Safe Food Handling
  • Guest Engagement
  • Food Inspection
  • Food Delivery
  • Table Bussing
  • Strong Work Ethic
  • Point of Sale (POS) System Operations
  • Performance Improvement
  • Order Accuracy
  • Exceptional Customer Service
  • Menu Presentation
  • Liquor, Wine, and Food Service
  • Menu Knowledge
  • Guest Seating
  • Wine Pairings
  • Dining Customer Service
  • Sales Techniques
  • Effective Customer Upselling
  • Positive and Professional
  • Cash Handling

Timeline

Server

Buffalo Wild Wings
04.2023 - 01.2024

Server

Red Lobster
03.2023 - 04.2023

Correctional Officer

CDOC
04.2021 - 10.2022

Server

Royal Gorge Route Railroad
06.2018 - 03.2021

High School Diploma -

Pueblo West High School

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Stephanie Ruffin-Franco