Stephanie Ruiz
Brandon,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Member Service Representative
Sam's Club
05.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Customer Service Representative
Sam's Club
07.2002 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
Sales Associate
Dunkin' Donuts Franchising
10.2000 - 01.2002
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
High School Of Enterprise Business & Technology
Brooklyn, NY06.2002
Skills
- Service Recommendations
- Interpretation and Translation Services
- Understanding Customer Needs
- Upselling Products and Services
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Rewards Programs
- Membership Registrations
- Credit Card Applications
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Sam's Club
05.2015 - Current
Customer Service Representative
Sam's Club
07.2002 - 05.2015
Sales Associate
Dunkin' Donuts Franchising
10.2000 - 01.2002
High School Diploma -
High School Of Enterprise Business & Technology
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