Stephanie Ruiz
The Bronx,NY
Summary
I am a Motivated professional, delivering positive experiences to guests of all ages. Adept at safely managing ride operations. Customer service-driven and considered punctual, reliable employee.
Overview
8
8
years of professional experience
Work History
Carnival Worker
Carnival
The Bronx, NY
06.2016 - Current
- Provided customer service to guests, including answering questions and resolving complaints.
- Collected tickets from guests and distributed prizes.
- Set up booths, rides, and games prior to opening day.
- Operated rides in a safe manner while adhering to all safety regulations.
- Monitored crowds for any disturbances or safety concerns.
- Adhered to all company policies regarding guest interactions.
- Ensured that all participants abided by posted rules for each attraction.
- Stocked supplies such as tickets, prizes, and refreshments before events started.
- Greeted guests upon entry into the carnival area and provided directions when needed.
- Communicated effectively with supervisors regarding any issues or concerns that arose during an event.
- Enforced age restrictions on certain attractions based on state laws.
- Responded promptly to guest inquiries via phone or email in a professional manner.
Customer Service Representative
Madrag
The Bronx, NY
06.2023 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Arcade Attendant
Dave & Buster's
Thte Bronx, NY
10.2018 - 03.2021
- Greeted customers upon entering the arcade and answered any questions they had.
- Monitored game machines for malfunctions and reported them to management.
- Inspected game cards to ensure all data was accurate.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Ensured that games were functioning properly and offering the correct prizes or rewards.
- Processed payments from customers in exchange for gaming time or products purchased at the arcade.
- Conducted regular inspections of equipment to identify potential problems before they occur.
- Interacted with children in a friendly manner while providing guidance on how to use the various games available.
- Provided assistance to staff members during peak hours such as helping out with cleaning tasks or attending customers.
- Resolved complaints from customers regarding issues related to their experience at the arcade.
Education
GED -
Adlai E. Stevenson High School
The Bronx, NYSkills
- Customer Engagement
- Product Promotion
- Ticket Sales
- Safety Monitoring
- Customer Service
- Ticket Collection
- Food Preparation
- Menu Planning
- Game management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Madrag
06.2023 - 09.2024
Arcade Attendant
Dave & Buster's
10.2018 - 03.2021
Carnival Worker
Carnival
06.2016 - Current
GED -
Adlai E. Stevenson High School
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