Stephanie Ruiz

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the office.
• Served as a point of contact/point person when Practice Manager was out of the office.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
• Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture of “WE”
• Enhanced communication within the team through regular meetings and detailed reporting.
• Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
• Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
• Facilitated a positive work environment by addressing employee concerns and providing support when needed.
• Provided backup to front desk and to step in to assist with various tasks whenever employee was absent or at lunch.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
• Input daily utilization's and inform providers their utilization's to insure we are averaging our goal.
• Handles a high volume of incoming and outgoing communication from office while providing excellent customer service.
• Stepping in when needed at the front desk.
• Documented calls and appointments using EPIC.
• Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
• Handled assignments independently with good judgement and critical thinking skills.
• Trained new office assistants
• Point person when Office Coordinator was out of the office.

• Maintained confidentiality in handling sensitive information while performing office assistant tasks.
• Check in and check out patients for office visits
• Verified patients insurance
• Completed Medical records request
• Submitted prior authorizations for patient’s radiology orders.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Assisted with planning office events and meetings for smooth execution.
• Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

NJ Cosmetology License

High school Diploma