Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stephanie Russell

Sardis,MS

Summary

Epic Principal Trainer and Instructional Designer with 10+ years of information system and healthcare experience. Bring proven leadership and organizational skills to your organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cadence/Prelude Epic Principal Trainer

UH Hospitals
Cleveland, Ohio
11.2022 - 11.2023
  • Created course materials including lesson plans, instructor guides, job aids, quick reference cards and other resources.
  • Developed and implemented training plans to ensure successful execution of courses.
  • Conducted reviews, assessments and evaluations to measure effectiveness of instructional design.
  • Designed blended learning solutions utilizing multiple delivery methods such as classroom instruction, web-based or virtual learning programs.
  • Collaborated with subject matter experts to develop content for various training initiatives.
  • Coached and mentored trainers in the development of their skillsets within the organization.
  • Analyzed learner feedback surveys to identify areas for improvement in the curriculum.
  • Facilitated workshops that included role play activities, case studies and group discussions.
  • Led team meetings to discuss best practices, challenges and successes in the training department.
  • Established an onboarding program for new hires that emphasized company values and culture.
  • Assisted in creating policies and procedures related to employee education programs.
  • Organized monthly train-the-trainer sessions focused on improving instructional techniques.
  • Maintained records of all training activities including attendance logs, completion certificates and evaluation forms.
  • Updated course material based on industry trends and changes within the organization.
  • Administered pre-and post-assessments tests to evaluate knowledge retention among learners.
  • Prepared reports summarizing results from educational programs for senior leadership review.
  • Delivered training sessions to staff members both in-person and via webinar-based instruction.

Cadence/Prelude Epic Principal Trainer/ HB&PB CT

AdventHealth
Orlando, FL
03.2022 - 09.2022
  • Developed and implemented training plans to ensure successful execution of courses.
  • Conducted reviews, assessments and evaluations to measure effectiveness of instructional design.
  • Created course materials including lesson plans, instructor guides, job aids, quick reference cards and other resources.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Created and offered additional materials to enhance training.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Coordinated recruitment and placement of training program participants.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Evaluated outlines, texts and handouts prepared by other instructors.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Delivered instruction on a variety of topics including software applications, customer service, and team building.
  • Assisted with the development of online learning modules utilizing multimedia tools.
  • Researched industry trends and best practices in order to stay abreast of current developments.
  • Documented issues encountered during delivery of instruction and worked closely with IT personnel for resolution.

Cadence Prelude Instructional Designer

Baptist Memorial Hospital
Memphis, TN
07.2019 - 03.2022
  • Developed instructional materials and activities to align with established learning objectives.
  • Created interactive e-learning modules using Articulate Storyline, Adobe Captivate and other authoring tools.
  • Evaluated existing training programs for effectiveness and made recommendations for improvement.
  • Created user stories, wireframes, storyboards, design documents, prototypes, scenarios, flowcharts and job aids for use in the development of online courses.
  • Researched industry trends in education technology and best practices in online instruction.
  • Conducted usability tests on new software applications related to instructional design needs.
  • Developed multimedia elements such as video clips, audio files, animations and graphics for course delivery.
  • Analyzed data from surveys and evaluations to identify areas where improvements can be made in the overall instructional design process.
  • Maintained knowledge base articles related to instructional design topics.
  • Assisted project managers with budgeting tasks related to instructional design projects.
  • Developed curriculum and learning materials to increase comprehension.
  • Developed and improved curricula, course formats and lesson presentations for diverse topics.
  • Demonstrated knowledge of varied learning modalities.
  • Explained goals and expectations required of trainees.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.

Cadence/Prelude Instructional Designer

North Mississippi Medical Center
Tupelo, MS
05.2018 - 05.2019
  • Created interactive e-learning modules using Articulate Storyline, Adobe Captivate and other authoring tools.
  • Researched industry trends in education technology and best practices in online instruction.
  • Designed assessments to measure student learning outcomes effectively.
  • Provided technical support to faculty on the use of educational technologies such as Learning Management Systems.
  • Monitored feedback from learners regarding their experiences with online courses.
  • Contributed ideas towards improving existing processes used by Instructional Designers.
  • Assisted project managers with budgeting tasks related to instructional design projects.
  • Evaluated course performance to determine areas in need of improvement.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Created and offered additional materials to enhance training.
  • Evaluated outlines, texts and handouts prepared by other instructors.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Devised programs to develop executive potential among employees in lower-level positions.

Epic Cadence/ADT/HB/PB Credentialed Trainer/Customer Service Supervisor

Baptist Memorial Hospital-North Mississippi
Oxford, MS
03.2006 - 11.2017
  • Conducted assessment of existing processes, identified areas for improvement, and designed strategies to address gaps in knowledge or skills.
  • Delivered instruction on a variety of topics including software applications, customer service, and team building.
  • Provided feedback to participants regarding their performance during training sessions.
  • Conducted assessments to evaluate participant's understanding of course material prior to completion.
  • Ensured compliance with applicable state and federal regulations pertaining to training initiatives.
  • Collaborated with subject matter experts when developing curriculum content.
  • Documented issues encountered during delivery of instruction and worked closely with IT personnel for resolution.
  • Analyzed data collected through surveys or other forms of evaluation measure results against established metrics.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Implemented programs designed to increase employee engagement within the team.
  • Assisted in developing training materials for new hires as well as existing employees.
  • Evaluated employee performance reviews based on specific criteria set forth by management.

Education

Associate of Applied Science - Business Administration And Management

Northwest Community College
Senatobia, MS
12-2004

Skills

  • Group And Individual Instruction
  • Cadence/ Prelude Instruction
  • Online Learning Tools
  • Interactive Teaching And Learning
  • Cross-Functional Collaboration
  • Informative Lectures
  • Online Training
  • Learning Skills Development
  • Training Methods
  • Training Course Oversight
  • Training Course Planning
  • Learning Management Systems
  • Instructor Mentoring
  • Training And Coaching
  • Trainer Mentoring
  • Learning Assessments
  • Staff Presentations
  • Project Coordination
  • Relationship Management
  • Client Service
  • Leadership Skills
  • Written And Oral Communication
  • Group Leadership
  • Detailed Reporting
  • Project Team Leadership
  • Service Marketing
  • Creative Problem-Solving
  • Innovative Lesson Planning
  • Quality Improvements
  • Data Tracking
  • Proficient In ServiceNow, Visio, EMR systems, MST Build Environment, E-Learning, Template Build, Microsoft Applications
  • Technical Management

Certification

  • Prelude Principal Trainer
  • Cadence Principal Trainer
  • Professional Billing/ Hospital Billing/ Grand Central with CRM Credentialed Trainer

References

References available upon request.

Timeline

Cadence/Prelude Epic Principal Trainer

UH Hospitals
11.2022 - 11.2023

Cadence/Prelude Epic Principal Trainer/ HB&PB CT

AdventHealth
03.2022 - 09.2022

Cadence Prelude Instructional Designer

Baptist Memorial Hospital
07.2019 - 03.2022

Cadence/Prelude Instructional Designer

North Mississippi Medical Center
05.2018 - 05.2019

Epic Cadence/ADT/HB/PB Credentialed Trainer/Customer Service Supervisor

Baptist Memorial Hospital-North Mississippi
03.2006 - 11.2017

Associate of Applied Science - Business Administration And Management

Northwest Community College

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Stephanie Russell