Advocate
The Ark
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Streamlined case management processes, reducing average case duration and increasing team efficiency.
