Stephanie Russom
Conroe,TX
Summary
Dynamic professional with proven expertise in customer service and tax processing. Demonstrated ability to train teams and streamline workflows, resulting in enhanced service delivery and operational efficiency. Strong focus on achieving measurable results and improving client satisfaction.
Overview
13
13
years of professional experience
Work History
Tax Processor
CorpNet
02.2023 - Current
- Utilized CorpNet's proprietary tools to accurately process tax returns, ensuring compliance with regulations.
- Ensured accuracy and regulatory compliance by reviewing client documentation thoroughly.
- Addressed client inquiries regarding tax filings and necessary documentation, enhancing client understanding and satisfaction.
- Collaborated with team members to optimize tax processing workflows, improving overall team coordination.
Customer Service Supervisor
Rocket Mortgage FieldHouse
03.2021 - 01.2023
- Supervised customer service team to ensure high-quality service delivery.
- Implemented new procedures that streamlined customer interaction processes, enhancing overall customer satisfaction.
- Managed scheduling to optimize team coverage during events and peak hours for improved service delivery.
- Trained staff on effective communication and conflict resolution techniques to foster a positive work environment.
Customer Success Manager
AeroCare Home Medical
Conroe, Texas
06.2018 - 02.2021
- Facilitated customer onboarding and training, enhancing product adoption rates.
- Coached team members on best practices, improving customer experience delivery.
- Established key performance indicators (KPIs) to measure customer success effectiveness.
- Utilized CRM tools to track interactions and report on customer success objectives.
- Trained and mentored new employees to enhance productivity, accuracy, and service quality.
- Monitored industry trends in customer success management to maintain competitive knowledge.
Customer Service Manager
Lincare Home Oxygen And Respiratory Systems
Conroe, Texas
03.2014 - 05.2018
- Monitored staff performance, ensuring adherence to customer service standards.
- Conducted training sessions on new products, services, and customer service techniques.
- Reviewed phone calls to deliver targeted feedback and coaching.
- Facilitated one-on-one meetings with employees to evaluate performance and align priorities.
Education
Bachelor of Science - Legal Studies
Florida Metro University
Clearwater, FLSkills
- Salesforce CRM expertise
- Document review
- Regulatory analysis
- Data analysis
- Client communication
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Tax Processor
CorpNet
02.2023 - Current
Customer Service Supervisor
Rocket Mortgage FieldHouse
03.2021 - 01.2023
Customer Success Manager
AeroCare Home Medical
06.2018 - 02.2021
Customer Service Manager
Lincare Home Oxygen And Respiratory Systems
03.2014 - 05.2018
Bachelor of Science - Legal Studies
Florida Metro University