Stephanie Rutherford
Albuquerque,NM
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Corner on the Market. Excelled in time management and decision-making, significantly improving service delivery and operational efficiency. Skilled in customer service and team leadership, adept at fostering professional relationships and driving company success.
Overview
19
19
years of professional experience
Work History
Manager
Corner on the Market
12.2019 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Home Health Caregiver
Rod Miranda
05.2015 - 01.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
Escrow Assistant
Fidelity National Title Insurance Company
07.2012 - 12.2015
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
Dispatcher
ADT Security Services
04.2005 - 08.2012
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Education
N/A -
Cnm
Albuquerque, NM1994
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Corner on the Market
12.2019 - 08.2024
Home Health Caregiver
Rod Miranda
05.2015 - 01.2019
Escrow Assistant
Fidelity National Title Insurance Company
07.2012 - 12.2015
Dispatcher
ADT Security Services
04.2005 - 08.2012
N/A -
Cnm
Similar Profiles
Quentin AllisonQuentin Allison
Customer Service Representative at Corner MarketCustomer Service Representative at Corner Market
Nneoma OsibeNneoma Osibe
Cashier at Seasons Corner MarketCashier at Seasons Corner Market
BENJAMIN M. CRAWFORDBENJAMIN M. CRAWFORD
Sales Associate at Corner MarketSales Associate at Corner Market