Stephanie Ryals

• Facilitated open communication among team members, creating a supportive work environment that encouraged collaboration towards shared goals.
• Organized regular team meetings for process updates, sharing best practices, discussing challenges faced, and brainstorming solutions together as a group.
• Completed in-depth research to answer more complex questions.
• Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
• Investigated problems and discrepancies to resolve member issues.
• Collaborated with cross-functional teams to drive continuous improvement initiatives and achieve desired results.
• Led a team of Member Service Representatives, ensuring adherence to company policies and high-quality performance.
• Streamlined processes for increased efficiency and improved overall team productivity.
• Developed strong relationships with members, encouraging

loyalty and trust while promoting the company's services.

• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time including training on all updated software programs.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Cross trained to supervise amongst several different departments.
• Strong team player who can also work independently. Team oriented personality.

• Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
• Established strong rapport with customers, fostering long-term relationships and repeat business.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Assisted with lunch and break schedules to ensure coverage of walk in customers and telephone calls.
• Oversaw fiber cut over project

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with customers, and updated customer records.
• Managed payments for services and balanced the cash register each day.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.