Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Saffell-Wilkinson

Ogden,UT

Summary

Eager Home Visitor with successful career managing 18 Families to 39 kids caseloads. Proficient in monitoring client condition and coordinating proper care with social services and healthcare professionals. Produces clear, concise documentation and court reports according to deadlines. Comfortable providing culturally-sensitive care to diverse clients and families.

Adept at helping families utilize program resources and personalized assistance to become stronger and more effective units. Proficient in supporting parents in making key decisions and adopting proactive approach to educational needs. Advanced skills in Google Docs.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Home Visitor

Prevent Child Abuse Utah
01.2020 - Current
  • Conducted weekly home visits to assess conditions.
  • Maintained current assessments of families and children and prepared daily portfolios.
  • Helped to educate parents and assisted with educational planning and decision making for children.
  • Assisted with crisis intervention services by performing emergency assessments.
  • Made recommendations and referrals to aid clients in locating proper therapeutic services.
  • Maintained records of client care by documenting visits and interviews and preparing reports of evaluations and observations.
  • Engaged families and clients in skill-building activities to enhance family dynamics and client's quality of life.
  • Provided ongoing case monitoring and evaluation to formulate and update care plans.
  • Prepared monthly calendars with educational needs and activities.
  • Recruited families and built positive relationships with parents in order to support parenting roles.
  • Coordinated resources and program referrals to support family needs.

Hotel Front Desk Clerk

Comfort Suites Conference Center
03.2017 - 08.2020
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored security cameras to maintain safety and security of guests and hotel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new staff members in customer service techniques and hotel operations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Stored guest valuables in safe and individual boxes for security.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Social Work Intern

George E Wahlen Veterans Home
01.2016 - 05.2017
  • Interviewed clients to assess needs and determine most suitable needs and services.
  • Offered community resource guidance to clients to meet family needs for assistance.
  • Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
  • Consulted with other professionals to gain insight and advice and build strong network within organization.
  • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.

Stress Relief Center

Weber State University
08.2015 - 03.2018
  • Formulated and executed strategic initiatives to improve product offerings.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Cultivated company-wide culture of innovation and collaboration.
  • Founded performance- and merit-based evaluation system to assess staff performance.

Education

Bachelor of Science - Health Promotion

Weber State University
Ogden, UT
05.2017

Skills

  • Document Management
  • Positive Reinforcement Methods
  • Reading Comprehension
  • Family Recruitment
  • Referral Coordination
  • Substance Abuse Treatment
  • Family and Child Assessments
  • Life Support Technique Skills
  • Microsoft Office
  • Behavioral Skills Development
  • Community Service Programs
  • Calendar Preparation
  • Career Development
  • Eligibility Requirements
  • Enrollment Processing
  • Educational Programs

Certification

Alzheimer's certified

CPR

Food handlers Permit

Timeline

Home Visitor

Prevent Child Abuse Utah
01.2020 - Current

Hotel Front Desk Clerk

Comfort Suites Conference Center
03.2017 - 08.2020

Social Work Intern

George E Wahlen Veterans Home
01.2016 - 05.2017

Stress Relief Center

Weber State University
08.2015 - 03.2018

Bachelor of Science - Health Promotion

Weber State University

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Stephanie Saffell-Wilkinson