Stephanie Saint Surin
Brooklyn,NY
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience.
Adept at addressing patient needs with compassionate care and attention to detail.
Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Technician
New York Presbyterian Brooklyn Methodist Hospital
12.2023 - Current
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Monitored and recorded patient vital signs, contributing to accuracy of medical records and treatment plans.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Accounts Receivable Clerk
Northwell Health System
01.2016 - Current
- Prepared billing statements and invoices for customer purchase and recorded transaction date, price and fees to support accuracy.
- Processed bill reminders and consulted with third party collection agency to resolve past due customer accounts.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Managed efficient cash flow reporting posted cash receipts and analyzed chargebacks, independently address and resolving issues.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Personal Care Assistant/ Caregiver
VIP Health Care Agency
06.2023 - 09.2023
- Provided exceptional personal care assistance to elderly clients, resulting in improved quality of life and increased client satisfaction.
- Monitored client health and safety, promptly reporting and changes or concerns to healthcare professionals, resulting in early intervention and improved client outcomes.
- Managed daily activities and personal care tasks for clients with diverse needs, ensuring their comfort and wellbeing.
- Prepared nutritionist meals and snacks according to dietary requirements, promoting healthy eating habits and overall wellness.
- Provided companionship and emotional support to clients, fostering a positive and nurturing relationship.
- Assisted with medication reminders and administration, ensuring clients received their medication on time and in the correct dosage.
Patient Service Assistant
Long Island Jewish Medical Center
12.2014 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Assisted with admissions, appointments, transfers and discharges.
- Comforted and counseled patients and families throughout care process.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
Medical Records Clerk
Healthport Technologies
08.2007 - 05.2014
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Transcribed and entered patient medical information into electronic medical records systems.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Day Camp Caregiver
Bereca Baptist Church
05.2006 - 09.2006
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Facilitated smooth transitions between shifts by providing detailed reports on patient status during change-of-shift handovers.
- Monitored and recorded patient vital signs, contributing to accuracy of medical records and treatment plans.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma -
John Dewey High School
Brooklyn, NY06.2005
Skills
- Patient Care
- Infection Control Standards
- HIPPA Compliance
- Supporting Daily Living Needs
- Recording Vital Signs
- Patient and Caregiver Education
- Patient Health Information Access
- Direct and Indirect Patient Care
- Basic Support Life Certification
- Excellent Communication
- Caregiving skills
- Management Team Support
- EMR / EHR
Certification
- Nurse's Aide, Daisely Institute, 07/2023
- Patient Care Assistant, Daisley Institute, 09/2023
- Patient Care Technician, Daisley Institute, 09/2023
- EKG, Daisley Institute, 09/2023
- Phlebotomy, Daisley Institute, 09/2023
- BLS Certified, American Heart Association, 03/2026
Timeline
Patient Care Technician
New York Presbyterian Brooklyn Methodist Hospital
12.2023 - Current
Personal Care Assistant/ Caregiver
VIP Health Care Agency
06.2023 - 09.2023
Accounts Receivable Clerk
Northwell Health System
01.2016 - Current
Patient Service Assistant
Long Island Jewish Medical Center
12.2014 - 01.2016
Medical Records Clerk
Healthport Technologies
08.2007 - 05.2014
Day Camp Caregiver
Bereca Baptist Church
05.2006 - 09.2006
High School Diploma -
John Dewey High School
- Nurse's Aide, Daisely Institute, 07/2023
- Patient Care Assistant, Daisley Institute, 09/2023
- Patient Care Technician, Daisley Institute, 09/2023
- EKG, Daisley Institute, 09/2023
- Phlebotomy, Daisley Institute, 09/2023
- BLS Certified, American Heart Association, 03/2026
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