Stephanie Saklad
Cumming,GA
Summary
Proven track record in enhancing client satisfaction and operational efficiency, notably at Bank OZK. Skilled in client relations and Microsoft Office, I excel in problem-solving and maintaining meticulous records. Achievements include developing marketing materials that spotlight company value and fostering robust client loyalty through personalized service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Service Specialist
Bank OZK
02.2023 - Current
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
Vice President of Operations
Pendley Productions
02.2012 - 02.2022
- Responsible for data entry and vendor payment processing
- Inventory shipment and receiving
- Office support to President and office manager
- Routinely monitored and maintained office supplies
Care Network Administrative Assistant
North Point Ministries Inc
07.2008 - 12.2009
- Coordinate all registration activities for home groups
- Logistics for ministry training events and meetings including room reservations, supplies, set up and tear down of events
- Database maintenance including tracking participants in groups, sending and compiling evaluations
- Provide calendar, schedule, and correspondence support to Care Network Groups staff, as requested
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Education
Associate of Arts - Sociology
Georgia Perimeter College
Decatur, GA05.2008
High School Diploma -
Mcintosh High School
05.2001
Bachelor of Science - Sociology
North Georgia College & State University
Dahlonega, GA04.2011
Skills
- Exceptional communication
- Record preparation
- Client Relations
- File Management
- Payment Processing
- Account Management
- Problem-Solving
- Attention to Detail
- Microsoft Office
- Data Entry
- Analytical Thinking
- Administrative and Office Support
- Notarial Acts
Certification
- CNP - Certified Notary Public
Timeline
Client Service Specialist
Bank OZK
02.2023 - Current
Vice President of Operations
Pendley Productions
02.2012 - 02.2022
Care Network Administrative Assistant
North Point Ministries Inc
07.2008 - 12.2009
Associate of Arts - Sociology
Georgia Perimeter College
High School Diploma -
Mcintosh High School
Bachelor of Science - Sociology
North Georgia College & State University
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