Stephanie Saliba
Houston,TX
Summary
Accomplished professional with a proven track record at Goodyear Tire & Rubber, enhancing customer satisfaction and fostering strong relationships. Skilled in effective communication and complaint resolution, demonstrated through significant repeat business and referrals. Expert in handling sensitive information with utmost confidentiality and efficiency, ensuring a welcoming and professional environment.
Overview
6
6
years of professional experience
Work History
Customer Sales Representative
Goodyear Tire & Rubber
06.2024 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Front Office Administrator
Health Point
11.2023 - 05.2024
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated seamless communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Collected room deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
Certified Medical Assistant
Intermountain Healthcare
11.2018 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- 12 lead ekg, vitals and holter monitors
Education
High School Diploma -
Westfield High School
Houston, TXSkills
- Patience and resilience
- Market awareness
- Company policies
- Cash Handling
- POS Systems
- Complaint resolution
- Goal-oriented mindset
- Processing payments
- Effective Communication
- Relationship Building
- Self Motivation
- Task Prioritization
- Team building
Timeline
Customer Sales Representative
Goodyear Tire & Rubber
06.2024 - Current
Front Office Administrator
Health Point
11.2023 - 05.2024
Certified Medical Assistant
Intermountain Healthcare
11.2018 - 04.2022
High School Diploma -
Westfield High School