Stephanie Sample
Healthcare
Crescent City,CA
Summary
Experienced remote healthcare data entry professional with a strong background in managing and optimizing patient records and documentation systems. Recognized for exceptional attention to detail and problem-solving skills, honed through diverse roles in healthcare and event planning. Committed to precise data management and seamless operations, passionate about leveraging collaborative and innovative approaches to enhance healthcare data processes and support the delivery of excellent patient care.
Overview
18
18
years of professional experience
Work History
Physical Therapy Aide/Medical Records
North West Physical Therapy
11.2024 - Current
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Conducted thorough audits of medical records to ensure accuracy and compliance with healthcare regulations.
Travel Agent/Event Planner
Odyssey Coastal Origins
01.2021 - 02.2025
- Orchestrated seamless travel arrangements and events while building strong client relationships, coordinating multiple bookings and resolving complex itinerary challenges
- Managed comprehensive travel logistics, maintained meticulous documentation, and ensured flawless execution of corporate and leisure events
- Streamlined booking processes and implemented cost-saving strategies, leading to enhanced client satisfaction and substantial revenue growth
- Partnered with vendors and destinations to create unique travel experiences, while maintaining strong relationships with hospitality partners
- Developed creative solutions for complex travel requirements, optimised event planning workflows, and introduced digital booking innovations
Resident Manager Live in position
Premier Elder Care
11.2023 - 04.2024
- Managed resident care, ensuring safety and comfort for 50+ seniors
- Implemented daily routines, enhancing resident satisfaction
- Coordinated with healthcare providers for seamless medical support
- Resolved conflicts among residents, fostering a harmonious environment
- Optimized medication administration protocols and emergency response procedures, reducing incident response time for resident safety
- Built strong partnerships with medical teams and families, creating comprehensive support networks for enhanced resident well-being
- Monitored vital health indicators and behavioral changes, implementing proactive interventions to prevent health complications
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
Community relations
Sea View Senior Living
05.2023 - 11.2023
- Supported positive community relations by participating in health fairs, screenings, and other outreach events as needed.
- Championed corporate social responsibility initiatives, improving the company''s reputation and community relations.
- Collaborated with internal teams to align community relations efforts with the overall company strategy.
- Strengthened community relations through regular participation in outreach programs and events.
Medical assistant
Oak Street Clinic
01.2023 - 05.2023
- Facilitated smooth clinic operations through efficient record-keeping, patient assistance, and therapy equipment maintenance and sanitisation
- Streamlined documentation processes and patient flow while ensuring compliance with healthcare regulations and record-keeping standards
- Enhanced patient care quality through organised record management and direct therapy support, maintaining high standards of service delivery
- Provided compassionate patient care, managed medical records, and assisted physicians with procedures while maintaining strict HIPAA compliance
- Coordinated vital sign monitoring, specimen collection, and medication administration while ensuring accurate documentation of patient interactions
- Partnered with healthcare team to streamline patient flow, schedule appointments, and maintain organized medical supply inventory
- Improved clinic efficiency by implementing digital record-keeping system and optimizing patient scheduling protocols
- Monitored patient progress, documented treatment outcomes, and maintained detailed medical histories for comprehensive care delivery
CNA Coordinator /Health Coordinator
Guardians By the Sea
02.2022 - 01.2023
- Coordinated comprehensive health services and CNA operations, ensuring exceptional patient care standards while mentoring staff to deliver compassionate support
- Led strategic health coordination initiatives, streamlined care protocols, and enhanced operational efficiency through systematic process improvements
- Managed detailed health records, compliance documentation, and care schedules while maintaining strict adherence to healthcare regulations
- Fostered strong interdepartmental relationships to optimise care delivery, facilitate staff training, and implement best healthcare practices
- Developed and implemented new care coordination protocols that enhanced patient satisfaction and improved staff resource allocation
- Streamlined patient care workflows by implementing evidence-based protocols, resulting in enhanced service delivery and improved staff resource utilization
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
CNA
Sutter Health
09.2017 - 02.2022
- Provided compassionate patient care and vital sign monitoring while maintaining detailed medical records for diverse patients at Sutter Health
- Coordinated with nursing staff to deliver comprehensive patient care, ensuring accurate documentation and adherence to healthcare protocols
- Improved patient satisfaction through attentive care, timely response to needs, and effective communication with healthcare team members
- Assisted nurses with daily patient assessments, medication administration, and mobility support while maintaining safety standards
- Monitored and reported vital changes in patient conditions, contributing to early intervention and enhanced care outcomes
Medical records
Crescent City Skilled Nursing Home
03.2016 - 08.2017
- Enhanced patient satisfaction by efficiently managing appointment scheduling and maintaining accurate medical records.
- Increased operational readiness by maintaining accurate medical records and updating immunization statuses.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Maintained accurate medical records for each student-athlete, facilitating efficient communication among healthcare providers.
Sales Associate
Rite Aide
02.2007 - 01.2009
- Managed retail transactions and inventory tracking while providing exceptional customer service, resolving client concerns, and maintaining store presentation standards
- Assisted diverse customers with product selection and recommendations, fostering positive relationships and ensuring repeat business through personalized service
- Coordinated cash handling operations, balanced registers accurately, and maintained meticulous documentation of daily sales and inventory records
- Partnered with team members to optimize store operations, enhance merchandising displays, and implement effective sales strategies
Education
Administration - Healthcare
College of the Redwoods
Crescent city03.2018
Skills
- Time Management
- Problem Solving
- Customer Service
- Attention to Detail
- Team Collaboration
- Conflict Resolution
- Record Management
- Medication Administration
- Patient Support
- Health Monitoring
- Care Coordination
- Maintaining and cleaning equipment
- Maintaining inventory
- Home exercise programs
- Maintaining filing systems
- Safety procedures
- Physical therapy support
- Customer communications
- Orthopedics
- Needs assessment
- Strengthening
- Joint mobilization
- Aquatic therapy
- Sanitation
- Balance training
- Expert in software
- Dependable and responsible
- Calm under pressure
- Flexible and adaptable
- Attention to detail
- Multitasking
- Critical thinking
- Customer service
- Organizational skills
- Computer skills
- Active listening
- Excellent communication
- Time management
- Problem-solving
Personal Information
Date of Birth: 08/17/85
Timeline
Physical Therapy Aide/Medical Records
North West Physical Therapy
11.2024 - Current
Resident Manager Live in position
Premier Elder Care
11.2023 - 04.2024
Community relations
Sea View Senior Living
05.2023 - 11.2023
Medical assistant
Oak Street Clinic
01.2023 - 05.2023
CNA Coordinator /Health Coordinator
Guardians By the Sea
02.2022 - 01.2023
Travel Agent/Event Planner
Odyssey Coastal Origins
01.2021 - 02.2025
CNA
Sutter Health
09.2017 - 02.2022
Medical records
Crescent City Skilled Nursing Home
03.2016 - 08.2017
Sales Associate
Rite Aide
02.2007 - 01.2009
Administration - Healthcare
College of the Redwoods
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