Stephanie Sampson
E. Liverpool,OH
Summary
Seasoned Customer Service Rep familiar with evaluating paperwork to evaluate accuracy and integrity of information. Conscientious about evaluating details, compiling data and producing justifiable recommendations. Desire to offer 20+ years of experience and pursue new professional challenges.
Advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Title Curative Specialist
Title365
Lewisville , TX
11.2021 - 04.2022
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures.
- Searched and analyzed real estate records.
- Examined and verified 40 titles weekly.
- Used information gained during searches to produce and process title commitments and insurance policies.
Title Curative Specialist
Mortgage Connect LP
Pittsburgh , PA
01.2020 - 06.2021
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures, post-closing records.
- Used information gained during searches to produce and process title commitments and insurance policies.
- Examined and verified 200 titles weekly.
- Duplicated and summarized documentation relevant to property title status.
Resident Care Aide
Brookdale Assisted Living
San Antonio , TX
01.2015 - 12.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Customer Service Associate
Walmart
San Antonio , TX
06.2014 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Mortgage Broker
New Dawn Mortgage
Canton , OH
05.2006 - 07.2011
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Assessed clients' financial data to determine loan suitability.
- Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
- Established strong relationships with borrowers, which helped to forge new business opportunities.
- Explained entire mortgage loan process to borrower.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
Bill Collector
GE Money Bank
Canton , OH
01.2009 - 03.2011
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Nursing Assistant
Timken Mercy
Canton , OH
01.2005 - 01.2006
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported unsafe situations to Charge Nurse to maintain adherence to safety protocols.
Home Health Aide
Affordable Nursing
Canton , OH
03.1993 - 07.2005
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medication as directed by physician.
- Administered prescribed medications under direction of physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Increased medication and medical terminology knowledge through research and continuing education.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
Education
High School Diploma -
East Canton High School
East Canton, OH06.1995
High School Diploma -
Canton South High School
Canton, OHBachelor of Science - Communications And Political Science
Walden University
Minneapolis, MNSkills
- Document Uploading
- Legal Document Reviewing
- Security Measures
- Obtaining Information
- Administrative Office Operations
- Team Leadership
- Conflict Resolution
- Effective Multitasking
- Critical Thinking
- Attention to Detail
- Timely Processing
- Patient Needs Assessment
- Training
Certification
- Licensed Nursing Assistant - since 1992
- Certificate of Debtor Education
Timeline
Title Curative Specialist
Title365
11.2021 - 04.2022
Title Curative Specialist
Mortgage Connect LP
01.2020 - 06.2021
Resident Care Aide
Brookdale Assisted Living
01.2015 - 12.2016
Customer Service Associate
Walmart
06.2014 - 01.2016
Bill Collector
GE Money Bank
01.2009 - 03.2011
Mortgage Broker
New Dawn Mortgage
05.2006 - 07.2011
Nursing Assistant
Timken Mercy
01.2005 - 01.2006
Home Health Aide
Affordable Nursing
03.1993 - 07.2005
High School Diploma -
East Canton High School
High School Diploma -
Canton South High School
Bachelor of Science - Communications And Political Science
Walden University
- Licensed Nursing Assistant - since 1992
- Certificate of Debtor Education
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