Stephanie Samuel

Improved operational efficiency by streamlining processes and implementing cost-saving measures.

• Reduced turnaround time for project completion through effective resource allocation and team management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Streamlined account management processes by implementing efficient tracking systems and organization methods.
• Reduced invoice errors with meticulous data entry and thorough verification procedures.
• Enhanced client relationships through timely communication and addressing concerns promptly, resulting in increased customer satisfaction.
• Assisted with financial audits, ensuring all documentation was accurate and readily available for review.
• Maintained accurate financial records through diligent reconciliation of accounts receivable and payable transactions on a weekly basis.
• Participated in cross-training initiatives to broaden knowledge base and provide backup support for other finance team members.
• Provided clerical support to department, such as filing, copying and restocking supplies.

• Politely assist customers in person and via telephone
• Greet and assist customers with vehicle maintenance and mechanical issues.
• Input financial information into computer programs.
• Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Process daily invoices and bill renewed invoices to clients
• Prepare accurate financial statements at the end of the quarter.
• Receipt cash and checks to appropriate individuals and departments.
• Perform vehicle purchases and dealer trades via computer
• Receive and disperse cash to and from customers

• Accurately documented, researched and resolved customer service issues
• Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment.
• Learned, referenced and applied product knowledge information

• Calibrated presses
• Load coiled steel into dies
• Supervise calibrated presses
• Measure, band and ship cut steel
• Load and inspect stamped steel into shipping racks
• Enhanced product quality through meticulous inspection and identification of defects for corrective action.
• Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
• Collaborated with team members to meet daily production quotas, promoting a positive work environment.
• Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.