Stephanie Sanchez
Culpeper,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Clinic Operations Specialist
Rappahannock Rapidan Community Services
04.2021 - Current
- Collected, arranged and input information into Credible database system.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and deepened relationships with customers.
- Motivated and trained co workers to maximize team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Verified patient insurance coverage and benefits for medical claims.
- Identified and resolved discrepancies between patient information and claims data.
- Educated clients on insurance policies and procedures.
- Conducted annual reviews of existing policies to update information.
Direct Care Worker
Blue Ridge Christian Homes
01.2021 - 04.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Provided safe mobility support to help patients move around personal and public spaces.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Production Worker
Merillat Industries
12.2020 - 01.2021
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Assembled products according to changing daily work orders and specific customer needs.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Identified machinery malfunctions by performing troubleshooting tasks.
Kitchen Manager
Chipotle
06.2016 - 11.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Observed customer purchases in line and differentiated between standard portions.
Greenhouse Worker
Battlefield Farms Inc
06.2015 - 08.2015
- Planted, cultivated and harvested various types of shrubs and plants.
- Rearranged planting beds and flower gardens seasonally.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Inspected moisture content of soil to modify existing sprinkler systems, taking into account evaporation and water retention factors.
- Cultivated soil and added fertilizer, compost and amendments.
Education
No Degree -
Academy of Interpretation
Advanced Studies High School Diploma -
Culpeper County High School
Culpeper, VA05.2018
Skills
- Customer Care
- Service-Oriented Mindset
- Time Management
- Analytical Thinking
- Data Entry
- Customer/Client Relations
- Office Administration
- Punctual and Reliable
- Multitasking Abilities
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinic Operations Specialist
Rappahannock Rapidan Community Services
04.2021 - Current
Direct Care Worker
Blue Ridge Christian Homes
01.2021 - 04.2021
Production Worker
Merillat Industries
12.2020 - 01.2021
Kitchen Manager
Chipotle
06.2016 - 11.2020
Greenhouse Worker
Battlefield Farms Inc
06.2015 - 08.2015
No Degree -
Academy of Interpretation
Advanced Studies High School Diploma -
Culpeper County High School
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