Stephanie Sanchez
Garden Grove,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Stater Bros. Excelled in roles requiring strong work ethic and effective communication, significantly improving shopping environments and operational efficiency. Has worked in Night Auditor/Front Desk skilled in computer applications and customer service, adapt at managing high-pressure situations with patience and professionalism. Hardworking individual available 8 hours per week, including weekends and evenings. Track record of providing optimum customer service in establishment that serves a ton of customers daily.
Overview
7
7
years of professional experience
Work History
Courtesy Clerk
Staters Bros
Anaheim, CA
09.2017 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Night Auditor
Anaheim Majestic Garden Hotel
Anaheim, CA
05.2021 - 08.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
General Merchandising Clerk
Stater Bros
Anaheim, CA
06.2019 - 09.2019
- Conducted price checks for customers, resolving discrepancies quickly to ensure satisfaction.
- Assisted in the planning and execution of seasonal floor resets, resulting in an attractive shopping environment for customers.
- Boosted sales through expert knowledge of current trends and the ability to assist customers in making informed purchasing decisions.
- Streamlined product management with efficient stocking, rotation, and labeling procedures.
Education
High School Diploma -
Loara High School
Anaheim, CA05.2017
Skills
- Strong Work Ethic
- Customer Service
- Positive Attitude
- Patience and Tolerance
- Safety awareness
- Flexible Schedule
- Loading merchandise
- Product restocking
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Night Auditor
Anaheim Majestic Garden Hotel
05.2021 - 08.2021
General Merchandising Clerk
Stater Bros
06.2019 - 09.2019
Courtesy Clerk
Staters Bros
09.2017 - Current
High School Diploma -
Loara High School