Stephanie Sanchez
Bradenton,FL
Summary
Proactive individual with solid experience in managing patient records and facilitating communication between healthcare teams and patients. Committed to enhancing operational efficiency and ensuring accuracy in billing and administrative processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Coordinator & Biller (Remote)
Children's Therapy Solutions Inc.
Bradenton, Fl
08.2020 - Current
- Scheduled patient appointments and coordinated therapy sessions for children and adults.
- Managed patient records and ensured data accuracy in the system.
- Responded to patient inquiries via phone, text and email promptly.
- Collaborated with team members to support daily operational needs.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Pulled patient files and verified insurance before patient's appointment.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Managed patient intake forms and verified insurance information.
- Assisted families with understanding therapy processes and resources for both our pediatic office and adult therapy facility.
- Communicated with therapists to ensure smooth patient transitions.
- Collaborated with administrative staff on office workflow improvements.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Stayed current on community-based resources and services useful to patients.
- Provided emotional support and guidance to patients and their families.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
Education
Associate of Arts - Business Administration
State College of Florida
Bradenton, FL05-2015
Legal Administrative Specialist - Legal Studies
Sarasota County Technical Institute
Sarasota, FL05-2009
High School Diploma -
Sarasota High School
Sarasota, FL05-2009
Skills
- Electronic records management
- Insurance verification
- Appointment scheduling
- Office administration
- Claims processing
- Verbal and written communication
- Patient records management
- Payment arrangements & negotiation
- Payment collection
- Billing statement processing
- Medical terminology
- Attention to detail
- Filing and recordkeeping
- HIPAA protocol adherence
- Relationship building
- Medical record requests
- Organizational skills
- Risk management
- Cross-functional teamwork
Certification
- Notary Public- FL, January 2024 to present
Languages
Spanish
Professional
Community Outreach Volunteer
- As a volunteer with Children's Therapy Solutions and The Women's Center at Children's Therapy Solutions, I participate in local community outreach and marketing events to share valuable information about the services we provide. These include pediatric and adult therapy options such as occupational therapy, feeding therapy, speech therapy, physical therapy, pelvic floor health and lactation support. My role is to help increase awareness, connect with families, and ensure our community knows about the support available to improve overall health and well-being.
References
References available upon request.
Timeline
Patient Coordinator & Biller (Remote)
Children's Therapy Solutions Inc.
08.2020 - Current
Associate of Arts - Business Administration
State College of Florida
Legal Administrative Specialist - Legal Studies
Sarasota County Technical Institute
High School Diploma -
Sarasota High School
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