Overview
Work History
Timeline
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Stephanie Sanchez

Stephanie Sanchez

Austin,TX

Overview

17
17
years of professional experience

Work History

Global Specialist representative

Walmart
Austin, TX
05.2021 - 06.2025
  • My duties where to make outbound and took inbound calls to enroll in benefits such as 401k, stocks, medical, vision and dental.
  • Worked on any escalation that need to be done to take care of any errors.

Senior IB Rep/Mentor

Matrix
Largo, FL
08.2013 - 09.2019
  • Take inbound and outbound calls from plan members to schedule in-home health visits.
  • Provide health information on health visits and managed resistances.
  • We would document member feedback and special needs accurately scheduling the system, coordinating with the routing department to determine eligibility.
  • Training inbound representatives, working with the management team to provide calibrated coaching and growth.
  • Provided assistance to managers through mentoring and hands-on coaching.
  • Y corded and Provided live feed back to assist representatives with continuing growth.

EB enrollment broker

Maximus
Austin, TX
08.2008 - 01.2013
  • Provide accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service calls scripts within specified time frames.
  • Worked with upper management to ensure appropriate customer service with medical plans in a call center environment.

Timeline

Global Specialist representative

Walmart
05.2021 - 06.2025

Senior IB Rep/Mentor

Matrix
08.2013 - 09.2019

EB enrollment broker

Maximus
08.2008 - 01.2013

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Stephanie Sanchez