Stephanie Sandoval
Carmel Hamlet,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Client Relationship Manager
Cclean
Chappaqua, New York
05.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Identified new business opportunities through research and analysis of client needs.
- Maintained accurate records of client interactions and transactions.
- Provided timely responses to customer inquiries, requests, and complaints.
- Negotiated contracts with clients for various services.
- Resolved complex issues between customers and internal teams in a timely manner.
- Assisted in the development of marketing strategies aimed at increasing customer loyalty.
- Advised senior management on best practices related to client relationship management.
- Met with clients to ascertain needs and develop plans which address current and long-term goals.
Administrative Assistant
Cclean
Chappaqua, NY
11.2022 - 05.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Client Assosicate
Caremount Medical Group
Mount Kisco , New York
07.2021 - 11.2022
- Provided customer service to clients and addressed inquiries via phone, email, or in-person.
- Assisted with client onboarding and account openings, including gathering documents and data entry.
- Maintained client records by updating account information as needed.
- Collaborated with team members on projects such as marketing initiatives or developing new policies.
Co Owner
MCS Cleaning
Carmel , New York
12.2019 - 07.2021
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Reviewed employee performance evaluations regularly for accuracy and fairness.
- Performed competitive analysis of competitors' products, pricing, positioning.
Manager
Mariachi Loco
Scarsdale , New York
01.2014 - 12.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Mahopac High School
Mahopac, NY06-2008
Some College (No Degree) -
Dutchess Community College
Poughkeepsie, NYSkills
- Effective negotiation
- Customer Engagement
- Presentation Development
- Client service-driven
- Business Analysis
- Relationship building and management
- Schedule Management
- Proficient in Excel, microsoft, outlook
- Office Administration
- Data Entry
- Bilingual fluency
Accomplishments
- Star Power 1 2023
Languages
Spanish
Native/ Bilingual
Timeline
Client Relationship Manager
Cclean
05.2023 - Current
Administrative Assistant
Cclean
11.2022 - 05.2024
Client Assosicate
Caremount Medical Group
07.2021 - 11.2022
Co Owner
MCS Cleaning
12.2019 - 07.2021
Manager
Mariachi Loco
01.2014 - 12.2019
High School Diploma -
Mahopac High School
Some College (No Degree) -
Dutchess Community College
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