Summary
Overview
Work History
Education
Skills
Skills
References
Accomplishments
Timeline
Generic

Stephanie Sandoval

San Antonio,TX

Summary

Experienced client driven professional with a strong background in customer service elements within healthcare and IT sectors. Currently pursing a remote computer science degree education while actively seeking a full-time role that values work-life balance. Proficient in administrative assistant tasks and eager to leverage my expertise and dedication in a collaborative work environment.

Overview

7
7
years of professional experience

Work History

Home Health Coordinator

Mi Familia Home Health & Hospice
San Antonio, TX
11.2023 - Current
  • Led team meetings to discuss client progress, staff performance, and operational improvements.
  • Performed administrative tasks such as preparing reports on utilization review activities or reviewing personnel files for accuracy.
  • Scheduled appointments for home health services according to physician orders and patient availability effectively daily.
  • Coordinated with physicians, nurses, therapists, social workers, and other healthcare professionals to ensure timely delivery of quality care.
  • Assigned staff assignments based on qualifications, experience level, scheduling availability.
  • Collaborated with external agencies such as insurance companies or long-term care facilities when needed.
  • Ensured compliance with federal regulations related to home health services such as Medicare and Medicaid guidelines.
  • Reviewed referrals from hospitals, physicians' offices, nursing homes, ensuring that all necessary documents are completed prior to initiating service.
  • Coordinated with insurance companies to verify coverage and process claims for home care services.
  • Resolved conflicts between staff and clients or their families to ensure satisfaction with service, with followed positive reviews to reflect.
  • Managed client and family communications, providing updates and addressing concerns promptly.

IT Dispatch Coordinator

Clear Guidance Partners
Austin, TX
10.2021 - 11.2023
  • Supported seamless daily operations by scheduling and dispatching help-desk technicians and engineers based on a review of escalations needed for service requests severity.
  • Supported IT dispatch coordination responsibilities and HR administrative support remotely by demonstrating proficiency in both office and remote work environments through showcasing adaptability and reliability.
  • Monitored client follow-up compliance with either requested or established time frames.
  • Responded promptly to service tickets submitted by users experiencing technical difficulties to meet SLA compliance.
  • Participated in coordinating meetings related to the development of new IT projects to advance the company's sales agenda
  • Directed installation, maintenance, and reporting workflow for servers and systems, triaging service calls, and prioritized tickets based on related technical factors.
  • Liaised with vendors to negotiate and procure IT equipment and software, ensuring cost-effectiveness.
  • Tracked shipments to ensure on-time delivery for existing contracted clients.
  • Handled emergency situations quickly by rerouting techs or taking other corrective measures.
  • Prepared reports on various projects for management review.
  • Maintained positive working relationships with fellow staff, management, and clients to ensure a positive work cultured environment and positive work communication.
  • Managed IT asset inventory, ensuring accurate tracking and product availability.
  • Assisted HR with existing clients or employees in making changes to existing itineraries, or canceling trips.
  • Provided existing clients and/or employees with detailed information about travel destinations and packages.
  • Collaborated with airlines, hotels, and other vendors to ensure the best rates for clientele and/or employees for business scheduled trips.
  • Developed and coordinated detailed event plans and timelines to ensure company functions ran smoothly
  • Actively sought out opportunities for professional development through continuing education courses or workshops to excel further in role when presented, available.

Home Health Intake Coordinator

Brightstar Care Home Health
San Antonio, TX
12.2018 - 10.2021
  • Assisted in verification of insurance claims, such as Medicare, Medicaid, HMOs, and private pay plans.
  • Answered up to 300 inbound calls per day regarding outpatient services.
  • HIPAA familiar and maintained confidentiality of consumer and staff information.
  • Provided direction to staff to ensure all needs and requests by patients could be met and taken care of to the best ability of the company.
  • Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Communicated effectively with supervisors regarding current caseloads and resource availability.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Assessed client needs through initial interviews and consultations to determine appropriate services.
  • Participated in ongoing training and professional development related to intake procedures regarding client care to enhance efficiency and client satisfaction.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of company protocols, while maintaining optimal productivity.

Client Care Coordinator

Vital Life Wellness Center
San Antonio, TX
12.2017 - 01.2019
  • Served patients by warmly receiving patients, appointment scheduling, record-keeping, and account management in a healthcare setting.
  • Consistently exceeded sales goals, handled incoming calls, rendered payments and balances, and verified insurance coverage daily.
  • Processed payments from patients using a variety of payment methods, including credit cards and checks.
  • Updated patient information in databases regularly to ensure accuracy of records.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Managed front desk operations including phone calls, emails, and other correspondence.
  • Developed relationships with clients to ensure repeat business by providing excellent customer service.
  • Attended weekly meetings with spa management team to discuss upcoming events or promotions.
  • Provided feedback on product performance to management team when requested by customers or staff members.
  • Tracked all supplement purchases made by patients using POS systems in order to create detailed reports for accounting purposes.
  • Kept reception area clean, organized, and stocked with necessary supplies.
  • Performed administrative duties such as filing paperwork and updating client databases.
  • Conducted daily inventory checks of purchased products to ensure proper restocking procedures are followed.

Education

Associate of Science - Information Technology

San Antonio College

Associate of Arts -

San Antonio College
05.2019

High School Diploma -

James Madison High School
San Antonio, TX
05-2015

Skills

  • Microsoft Office
  • Microsoft Excel
  • Athena Health
  • Sevocity Premier
  • Connectwise
  • Ringcentral
  • Quickbooks
  • EMR Systems
  • 90 WPM
  • HIPAA Compliance
  • Care Coordination
  • Client Advocacy
  • Time management abilities
  • Travel Arrangements
  • High volume environments
  • Regulations and compliance
  • Teamwork and Collaboration
  • Ability to work well with all levels of internal leadership and staff, as well as consumers and vendors

Skills

Knowledge in the following software's:

  • Microsoft Office, Microsoft Excel, Athena Health, Sevocity Premier, Connectwise, Ringcentral, Quickbooks, EMR Systems, KanTime, Careport, Forcura, Availity, Inovalon, Epic, etc.

Other beneficial factors to maximize the employer dependability:

  • 90 WPM, Ability to work with minimal supervision, Cash handling experience, 5 years of relevant sales experience, 4 years of administrative duty assistance, direct client care, 4 years of relevant medical administration, Basic understanding of office equipment, benefits eligibility and authorization services, multi line phone systems ability, scheduling coordination, etc.

References

  • Norma Mendiola, (210) 488-8152, Team Associate, Mi Familia Home Home and Hospice
  • Elisabeth Placencio, (210) 687-4429, Team Lead, Clear Guidance Partners, Etp7810@gmail.com
  • Victoria Garcia, (210) 716-6348, Team Lead, Brightstar Care Home Health, Torieagarcia@gmail.com
  • Hannah Becerra, (210) 294-1917, Team Lead, Vital Life Wellness Center, Becerra_hannah@yahoo.com

Accomplishments

  • Employee of the Year, 2020

Timeline

Home Health Coordinator

Mi Familia Home Health & Hospice
11.2023 - Current

IT Dispatch Coordinator

Clear Guidance Partners
10.2021 - 11.2023

Home Health Intake Coordinator

Brightstar Care Home Health
12.2018 - 10.2021

Client Care Coordinator

Vital Life Wellness Center
12.2017 - 01.2019

Associate of Science - Information Technology

San Antonio College

Associate of Arts -

San Antonio College

High School Diploma -

James Madison High School

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Stephanie Sandoval