STEPHANIE SANDOVAL
Pleasant Hill,CA
Summary
Compassionate and community minded Sociology graduate with experience supporting reentry populations and over 7 years in customer facing roles. Skilled in critical thinking, active listening, and providing empathetic care in fast-paced environments. Eager to participate in meaningful work with neurodivergent youth and engage with a dedicated and ethical team.
Overview
8
8
years of professional experience
Work History
Barista
Philz Coffee
Bay Area, CA
11.2021 - Current
- Played a key role in creating a welcoming atmosphere that reflects inclusivity and accessibility
- Developed strong relationships with local families and first-time guests, contributing to a supportive welcoming environment
- Communicated effectively with a diverse range of community members to build trust and ensure positive interactions
- Utilized problem-solving and empathetic communication to address customer needs during busy periods resulting in positive feedback and workflow
Peer Support Intern
Project Rebound
San Francisco, CA
08.2024 - 12.2024
- Provided empathetic support to formerly incarcerated and at risk individuals in an academic outreach setting, focusing on confidentiality and accessibility
- Served as primary resource for program participants, guiding them through high-pressure decision-making and helping them overcome obstacles to achieve personal and educational goals
- Conducted compassionate, trauma informed conversations with individuals facing systemic barriers
- Analyzed and synthesized participation data for the Chancellor’s Office, ensuring 100% accuracy and confidentiality in reporting to secure continued program funding
Shift Supervisor (Team Lead & Mentor)
Starbucks
San Ramon, CA
03.2018 - 12.2019
- Navigated high volume, fast paced shifts, prioritizing client needs and team safety through confident decision making
- Handled complex customer conflicts, applying deescalation techniques to ensure a welcoming atmosphere
- Executed operational tasks while creating a welcoming environment centered on client needs and transparency
Education
Bachelor of Arts - Sociology
San Francisco State University
San Francisco, CA05-2025
Associate of Arts - Sociology
Diablo Valley College
Pleasant Hill, CA06-2022
Skills
- Cultural sensitivity
- Empathetic communication
- Active listening
- Conflict resolution
- Rapport building
- Team collaboration
- Cross-functional collaboration
- Adaptability
- Effective problem solving
- Decision-making
- Fluent in Spanish
- Written communication
- Organization
- Multitasking and prioritization
- Critical thinking
- Emotional intelligence
- Interpersonal communication
Timeline
Peer Support Intern
Project Rebound
08.2024 - 12.2024
Barista
Philz Coffee
11.2021 - Current
Shift Supervisor (Team Lead & Mentor)
Starbucks
03.2018 - 12.2019
Bachelor of Arts - Sociology
San Francisco State University
Associate of Arts - Sociology
Diablo Valley College