Stephanie Sandridge
Bixby,OK
Summary
Seasoned Operations Manager and talented leader with more than 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Centurion Advisory Group
Hybrid (Remote/In Office), OK/GA
09.2017 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified procedure or process changes required to improve performance and productivity.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
Front Office Team Leader
Premise Health
Tulsa, OK
01.2013 - 08.2017
- Processed check-ins and check-outs, scheduled appointments and processed special requests.
- Aided colleagues, managers and patients through regular communication and assistance.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Inventoried and ordered office supplies to maintain availability of products.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Administrative Assistant
Family And Children’s Services
Tulsa, OK
12.1999 - 01.2013
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Managed relational database to store information for reference, reporting and analysis.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Updated spreadsheets and databases to track, analyze and report on grant billable services.
- Established performance and service goals and held associates accountable for individual performance.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tulsa, OKSkills
- Recruitment and Hiring
- Verbal and Written Communication
- Business Leadership
- Team Leadership
- Training Management
- Decision Making
- Problem Anticipation and Resolution
- Administrative Management
- Records Organization and Management
- Goal Setting
- Assignment Delegation
- Process Development and Streamlining
- Database Maintenance
- Deadline Management
Timeline
Operations Manager
Centurion Advisory Group
09.2017 - Current
Front Office Team Leader
Premise Health
01.2013 - 08.2017
Administrative Assistant
Family And Children’s Services
12.1999 - 01.2013
Some College (No Degree) - Business Administration And Management
University of Phoenix
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