Stephanie Saner
Knoxville,TN
Summary
Dedicated Human Resources professional bringing 5 years of expertise in benefits administration, recruitment, and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Counselor
Grand Canyon University
Phoenix, AZ
04.2020 - Current
- Reviewed documents with students covering college admissions, reviewing academic needs of students, speaking with parents when needed; advising students on college entrance process; assisting with document completion process, scheduling students to participate in touring Grand Canyon University's traditional campus; and ensuring all FAFSA and additional documentation are completed
- Called 80-100 leads per day of potential students
- Counsel students on available ways to reduce cost of achieving their goals in affordable way
- Counsel students who are unsure of which program to choose by talking about their goals for future by addressing their likes and dislikes to help pave positive path for them to follow to reach their goals
- Support students throughout their educational journey offering encouragement and assisting them with any concerns that arise as progress threw their programs
- Work closely with graduation team to ensure students are on track to successfully complete their programs successfully
Office Manager
California Specialty Painting
Santa Fe Springs, CA
02.2016 - 04.2020
- Day to day operations by handling all customer inquiries, accounts payables & receivables, entering and review customer orders to ensure customer satisfaction and AS9100 standards are met while ensuring to build strong relationships with customers along with creating matching travelers that reflect all processes to complete project
- Handled all shipping and receiving operations, ensure purchasing needs are met on day-to-day basis while working with vendors to ensure company is receiving quality products with low overhead cost
- Assist with scheduling needs and on boarding of new employees as needed, along with evaluating needs of each department to ensure productivity is meeting cost of production for maximum profit
- Handled COVID-19 regulations and redesigned work schedules and work area set ups to comply with recommendations from local and federal health experts
- Created emergency plan to ensure safe and healthy work environment for workers and costumers alike
- Introduced new leave plans for those who came down with COVID-19 and/or had concerns about continuing to work through pandemic
- Ensured sexual harassment and diversity trainings were completed by all new hires and completed every year by current employees to help promote safe work environment
- Coordinated team building exercises and employee appreciation lunches with bonuses to help boost morale prior to and during pandemic.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Sourced vendors for special project needs and negotiated contracts
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Delivered performance reviews, recommending additional training or advancements
Operations & Support Specialist
DataGrill & VentusWeb
Orange, CA
05.2014 - 06.2015
- Developed 15-20 new leads per day, while following up with customers to ensure all their inquiries are answered and addressed in timely manner
- Handled onboarding and employee evaluations while assigning project managers to new customers after account set up is complete
- Handled accounts receivable and payables ensuring all payments are collected and made in timely manner
- Worked with customers to answer questions or concerns regarding their bills and service chargers also work with those who needed payment plans to help avoid collection in times of hardship
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
Education
Master of Science - Leadership
Grand Canyon University
Phoenix, AZ 07.2021 - 03.2023
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ 03.2018 - 12.2020
Skills
Educational process knowledge
undefinedAccomplishments
- Completed Leadership Prep program at Grand Canyon Education.
- Recipient of the Girl Scout Silver Award.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Master of Science - Leadership
Grand Canyon University
07.2021 - 03.2023
Counselor
Grand Canyon University
04.2020 - Current
Bachelor of Science - Applied Management
Grand Canyon University
03.2018 - 12.2020
Office Manager
California Specialty Painting
02.2016 - 04.2020
Operations & Support Specialist
DataGrill & VentusWeb
05.2014 - 06.2015
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