Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Sanford

Program Manager
Newport News,VA

Summary

PMP certified Program Manager with a proven track record, adept in strategic planning and advanced problem-solving. Expert in fostering stakeholder relationships and optimizing program outcomes, demonstrating exceptional project management and client rapport skills. Achieved significant customer satisfaction and growth, supervising teams to exceed goals with a keen attention to detail.

Overview

24
24
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Program Manager

Altumint
04.2023 - Current
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Meet regularly with clients to discuss program progress and find new ways to improve business.
  • Collaborate with various internal departments to ensure program success.
  • Management of program budgets, including tracking forecast and actuals.

Project Manager

Ferguson Enterprises
03.2022 - 03.2023
  • Project schedule creation, execution and management with a concentration on scope and schedule.
  • Partner with project sponsors and cross-functional teams to plan and develop scope, deliverables, resources, and schedule.
  • Schedule and facilitate project meetings to foster teamwork across multiple teams.
  • Identify and remove obstacles and impediments to ensure project goals are met.

Implementation Project Manager

T-Mobile
07.2009 - 03.2022
  • Manage multiple projects onboarding new customers to T-Mobile for Business wireless and solutions platform from initiation to close.
  • Implemented structured change management processes to minimize disruption during system upgrades or process improvements by partnering with all stakeholders, internal and external.
  • Single point of contact for various Enterprise, Federal and SLED accounts totaling over 10,000 lines of service. Duties include account maintenance and resolving issues, ensuring complete customer satisfaction.
  • Subject matter expert for various company initiatives.

Retail Store Manager

Sprint
10.2000 - 07.2009
  • Responsible for all aspects of operating retail store location to include achieving monthly goals, audit compliance and customer satisfaction.
  • Supervised 15+ employees to include hiring, firing and corrective action when warranted.
  • Implemented ideas for increased sales opportunities such as cold calling, business prospecting and outside marketing

Education

Bachelor of Science - Business Management

Western Governors University
Salt Lake City, UT
12.2017 - 04.2019

Associate of Science - Business Administration

Thomas Nelson Community College
Hampton, VA
04.2013 - 04.2015

Skills

    Project Management

Advanced problem solving

Attention to Detail

Dependable and Responsible

Relationship building and management

Strategic planning

Client rapport

Certification

PMP - Project Management Professional

Timeline

Program Manager

Altumint
04.2023 - Current

Project Manager

Ferguson Enterprises
03.2022 - 03.2023

Bachelor of Science - Business Management

Western Governors University
12.2017 - 04.2019

Associate of Science - Business Administration

Thomas Nelson Community College
04.2013 - 04.2015

Implementation Project Manager

T-Mobile
07.2009 - 03.2022

Retail Store Manager

Sprint
10.2000 - 07.2009

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