Stephanie Santana

• Engaged with customers to create a friendly and comfortable environment.
• Enriched each interaction to leave customers with a memorable experience.
• Educated customers to give them a better understanding, going above and beyond.
• Handled inbound customer chat conversations and emails.
• Asked open-ended questions to determine best resolution.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Worked closely with each customer to carefully resolve issues within timely fashion.

Performing over the phone verifications

• Data Entry
• Confirming personal information.
• Assisting with e-signature documents.
• Completing payment transactions
• Processing applications

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments and communicated with clients.
• Provided clerical support to company employees by copying, printing and filing documents.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Kept reception area clean and neat to give visitors a positive impression.
• Submitting Quotes for clients
• Creating project portfolios

• Delivering EXCELLENT Customer Service.
• Meeting monthly sales quota.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared large cash deposits with zero discrepancies.
• Provided positive first impressions to welcome existing, new and potential customers.
• Achieved perfect attendance and on-time record.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.