Stephanie Santana
Fillmore,CA
Summary
Certified Pharmacy Technician with 7 years of experience in pharmacy operations. Recognized for superb customer service, accuracy in safely dispensing and packaging medication. Contributes to overall efficiency by maintaining and organizing prescriptions, keeping detailed patient records, and adhering to strict standards of confidentiality. Great communication skills with doctors office and insurances to resolve any issues that may arise. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Optum Prior
11.2020 - 01.2021
- Obtaining pre-certifications and pre-authorizations for procedures and medications
- Transcribes and triages patient calls to physicians
- Verify medical insurance, research denials, audit accounts and post payments/denials from EOM
- Review commercial, Medicare, and FDA guidelines for proper review on maintenance medications
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
Pharmacy Technician
CVS Health Retail
11.2005 - 12.2018
- Packaged drugs according to government rules and pharmacy standards
- Provided assistance in final checking of filled prescriptions
- Received new prescriptions and collected patients’ information safely following HIPPA guidelines
- Processed prior authorizations
- Obtained re-fill orders via telephone, fax, and in person
- Maintained safety and cleanliness at all times during work environment
- Coordinated verification and filling of more than 350 daily prescriptions in high-volume retail pharmacy environment
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Collected co-payments or full payments from customers
Cashier and OTC Manager
Longs Drugstore
03.2004 - 09.2005
- Check expires medication and process returns for all OTC(over the counter medication)
- Order inventory and stock items when load arrives
- Create signs for promo items and cycle counts each week
- Answer incoming calls and direct them to appropriate departments
- Weigh and affix stickers for packages brought in by customers to be sent out.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts
Concession Stand Manager
Edwards Cinemas
02.2003 - 01.2004
- Manage cash for all 6 registers and drop money when needed
- Create a schedule for cashiers and assign breaks and lunches to each employee
- Order and count inventory on a daily basis
- Train all new employees on how to maintain concession stands, learn registers, setup and work each machine to properly close it down and clean it.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts
- Managed staff schedules and maintained adequate coverage for all shifts
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
Education
High School Diploma - SANTANA
Rio Mesa High School
Oxnard, CA02.2003
Skills
- Proper Labeling Procedures
- Ordering and Stocking Medications
- Insurance Claim Processing Software
- Medicare and Medicaid Processes
- Prescriptions Management
- Regulatory Compliance
- Refill Requests
- FDA Drug Safety Guidelines
- Drug storage procedures
- Processing payments
- Drug utilization review
- Coverage Determination
- Prepare bubble packs
- Confidentiality and HIPAA
- Secure storage of medications
Affiliations
93015
Certification
- State of California Licensed Pharmacy Technician
- TCH#140568
Timeline
Pharmacy Technician
Optum Prior
11.2020 - 01.2021
Pharmacy Technician
CVS Health Retail
11.2005 - 12.2018
Cashier and OTC Manager
Longs Drugstore
03.2004 - 09.2005
Concession Stand Manager
Edwards Cinemas
02.2003 - 01.2004
High School Diploma - SANTANA
Rio Mesa High School
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