Stephanie Saucedo
Las Vegas,NM
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist
Drybar
Las Vegas, NV
10.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
Hairstylist's
Self Employed Services
Las Vegas, NV
09.2010 - Current
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered telephone calls to provide information and schedule new appointments.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Helped customers select styles for special events such as prom and formal dances.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hair Salon Assistant
Infinity Beauty Salon
Torrance, CA
11.2015 - 08.2022
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Studied advanced techniques to develop proficiency and better serve customers.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Helped customers select styles for special events such as prom and formal dances.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Bartender
Auggies Bar
South Gate, CA
10.2012 - 11.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Education
Diploma -
Phineas Banning Senior High School
Wilmington, CA08.2003
Skills
- Fraud Prevention
- Greet Guests
- Front Desk Operations
- Telephone Etiquette
- Visitor and Customer Relations
- Data Research and Analysis
- Call Answering and Routing
- Customer Service
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Accounting Techniques
- Customer Complaint Resolution
- Computer Proficiency
- Data Entry and Database Software
- Delivery Coordination
- Patron Satisfaction
- Medical Procedure Coding Software
- Microsoft Dynamics
- Critical Thinking
- Patient Referral
- Microsoft Office
- Email Software
- Guest Registration
- Telephone Reservations
- Appointment Scheduling Software
- Front Desk Reservations
- Call Transfers
- Operational Requirements
- Google Drive
- Directing Callers
- Setting Reservations
- Patient Correspondence
- Meeting Support
- Microsoft Windows
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Drybar
10.2019 - Current
Hair Salon Assistant
Infinity Beauty Salon
11.2015 - 08.2022
Bartender
Auggies Bar
10.2012 - 11.2015
Hairstylist's
Self Employed Services
09.2010 - Current
Diploma -
Phineas Banning Senior High School