Stephanie Sauter
Cedar Rapids,NE
Summary
Dynamic and results-driven Customer Account Specialist with over three years of experience in cultivating strong relationships at Collins, dedicated to enhancing customer satisfaction and driving business success. Proven ability to leverage interpersonal skills and industry knowledge to develop robust programs that align with organizational goals. Committed to a proactive approach and continuous learning, fostering long-term partnerships that contribute to overall growth. Prepared to make a meaningful impact by utilizing strengths in communication and problem-solving to effectively address client needs.
Overview
14
14
years of professional experience
Work History
Customer Account Specialist – Navy PBL Program
Collins Aerospace
06.2022 - Current
- Triage incoming paperwork to ensure units are placed with the proper program
- Schedule work for OAs induction/release process as Programs require for Gen 5 PBL Secure units
- Collaborate with Programs on multiply levels from Triage to Shipping
- Work closely with the team members in production, to track unit movement
- Vendor Units – Receive – Induct – Ship - FIT - SAP
- Communicate with the MFG OPS MGR in production and Program Managers. Release units to production as POOL HOLDS levels show the need, to ensure requisitions can be filled on time.
- TECO & Shipping – communication with docks, CAVs teams and more when units are held up
- Update and maintain induction/shipping spreadsheets for tracking orders
- EDA – Contracts
- DCMA – for Scrapping and BPR units
- Mentor & Train new employees
Customer Experience Advocate
Wellmark Blue Cross And Blue Shield Of Iowa
03.2022 - 06.2022
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Life Insurance Broker
Self-employeed
06.2021 - 03.2022
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Marketed life insurance products to increase customer bases and revenue.
Sales & Customer Service Advocate
True North Companies
11.2011 - 06.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
Education
Certificate - Business Management
Kirkwood Community College
Cedar Rapids, IASkills
- SAP
- CAVS
- Pool Hold Monitoring
- Root cause assessment
- Effective communication
- Excel reporting skills
- MicroSoft
- Master Schedule
Timeline
Customer Account Specialist – Navy PBL Program
Collins Aerospace
06.2022 - Current
Customer Experience Advocate
Wellmark Blue Cross And Blue Shield Of Iowa
03.2022 - 06.2022
Life Insurance Broker
Self-employeed
06.2021 - 03.2022
Sales & Customer Service Advocate
True North Companies
11.2011 - 06.2021
Certificate - Business Management
Kirkwood Community College
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