Stephanie Scarber
Detroit,MI
Summary
Personable Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Information Referral Specialist
Wayne Metro Community Action Agency
Remote USA
10.2020 - 09.2024
- Developed comprehensive resource database, ensuring accurate and up-to-date information for clients.
- Developed strong relationships with partner agencies, facilitating seamless collaboration when referring clients for additional support services.
- Improved client self-sufficiency through personalized guidance and tailored resource recommendations.
- Provided exceptional customer service by addressing concerns and answering inquiries in a professional manner.
- Served as an advocate for vulnerable populations, ensuring that their unique needs were considered when determining eligibility for programs or services.
Agent Support Specialist
Financial Education Services
Remote, USA
11.2017 - 09.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Conducted regular performance reviews for continuous improvement and professional development.
- Developed strong relationships with agents, fostering trust and open communication.
- Participated in cross-functional initiatives to enhance overall operational effectiveness across departments.
- Resolved escalated issues, maintaining a high level of customer satisfaction and retention.
- Collaborated with team members to resolve complex issues, improving overall service quality.
- Trained new team members in company policies and procedures, ensuring consistent delivery of support services.
Travel Agent
Traveling Teams
Remote, USA
03.2015 - 11.2017
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Night Auditor
Four Points by Sheraton
Romulus, MI
01.2014 - 03.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Administrative Assistant
J.L Adjusting Company
Detroit, MI
01.2013 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
High School Diploma -
Robichaud High School
Dearborn HeightsSkills
- Confidentiality
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
- Detail Oriented
Timeline
Information Referral Specialist
Wayne Metro Community Action Agency
10.2020 - 09.2024
Agent Support Specialist
Financial Education Services
11.2017 - 09.2020
Travel Agent
Traveling Teams
03.2015 - 11.2017
Night Auditor
Four Points by Sheraton
01.2014 - 03.2015
Administrative Assistant
J.L Adjusting Company
01.2013 - 01.2014
High School Diploma -
Robichaud High School