Stephanie Scarber
Detroit,MI
Summary
Personable Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Information Referral Specialist
Wayne Metro Community Action Agency
10.2020 - 09.2024
- Developed comprehensive resource database, ensuring accurate and up-to-date information for clients.
- Developed strong relationships with partner agencies, facilitating seamless collaboration when referring clients for additional support services.
- Improved client self-sufficiency through personalized guidance and tailored resource recommendations.
- Provided exceptional customer service by addressing concerns and answering inquiries in a professional manner.
- Served as an advocate for vulnerable populations, ensuring that their unique needs were considered when determining eligibility for programs or services.
Agent Support Specialist
Financial Education Services
11.2017 - 09.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Conducted regular performance reviews for continuous improvement and professional development.
- Developed strong relationships with agents, fostering trust and open communication.
- Participated in cross-functional initiatives to enhance overall operational effectiveness across departments.
- Resolved escalated issues, maintaining a high level of customer satisfaction and retention.
- Collaborated with team members to resolve complex issues, improving overall service quality.
- Trained new team members in company policies and procedures, ensuring consistent delivery of support services.
Travel Agent
Traveling Teams
03.2015 - 11.2017
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Night Auditor
Four Points by Sheraton
01.2014 - 03.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Administrative Assistant
J.L Adjusting Company
01.2013 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
High School Diploma -
Robichaud High School
Dearborn HeightsSkills
- Confidentiality
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Active Listening
- Detail Oriented
Timeline
Information Referral Specialist
Wayne Metro Community Action Agency
10.2020 - 09.2024
Agent Support Specialist
Financial Education Services
11.2017 - 09.2020
Travel Agent
Traveling Teams
03.2015 - 11.2017
Night Auditor
Four Points by Sheraton
01.2014 - 03.2015
Administrative Assistant
J.L Adjusting Company
01.2013 - 01.2014
High School Diploma -
Robichaud High School
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