Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Schafroth

Scottsdale,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Assistant Hotel Manager

PetSmart
07.2023 - Current
  • Hired and trained new staff on kennel maintenance, animal care and feeding protocols.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.



Salon Leader

Petsmart
11.2022 - 07.2023
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and supply stock.
  • Maintained Prism calenders and set shift schedules for maximum appointment availability to our customers.
  • Worked to continuously increase salon business through effective sales, service, and operations.
  • Educated service personnel on company policy and procedure.
  • Demonstrated respect and willingness to help wherever needed.

Groomery Leader

PetSmart
11.2021 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals in areas of opportunity and growth.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Onboarded new employees with training and new hire documentation.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Company Owner

Puppy Love Grooming
01.2006 - 01.2018
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Built loyal account base and long-term business relationships with clients.
  • Forecasted and managed budgets to boost cost-effectiveness and profitability.
  • Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.

Grooming Instructor

Dale Cannie Coiffures School Of Dog Grooming
01.2002 - 01.2005
  • Taught students on the art of dog grooming, including how to safely achieve a variety of breed style cuts.
  • Incorporated multiple types of teaching strategies.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Helped students develop lifelong skills to support a carrer in grooming such as diligence, attention to detail and problem-solving abilities.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns
  • Personalized instruction based on needs, interests and capabilities of individual students.

Education

Small Business Management

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

Skills

  • Salon Management
  • Dependable and Responsible
  • Demand Forecasting
  • Quality Assurance
  • Problem-Solving
  • Multitasking Abilities
  • Organizational Analysis
  • Strategic Planning
  • Staff Management

References

Krystall krips-  856-449-8908

Sara Munguia- 732-585-0051

Timeline

Assistant Hotel Manager

PetSmart
07.2023 - Current

Salon Leader

Petsmart
11.2022 - 07.2023

Groomery Leader

PetSmart
11.2021 - 11.2022

Company Owner

Puppy Love Grooming
01.2006 - 01.2018

Grooming Instructor

Dale Cannie Coiffures School Of Dog Grooming
01.2002 - 01.2005

Small Business Management

Maricopa Community Colleges - Scottsdale Community College

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Stephanie Schafroth