Stephanie Schmuke
West Jordan,UT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals.
Overview
16
16
years of professional experience
Work History
Client Relationship Consultant
US Bank National Association
02.2011 - 08.2023
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
General Manager
The Tan Company
02.2008 - 02.2011
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree - General Studies
Saint Charles Community College
Saint Peters, MOHigh School Diploma -
Francis Howell Central High School
Cottleville, MOSkills
- Team Leadership & Development
- Client Relationships/Customer Care & Experience
- Planning and Coordination
- Critical Thinking
- Attention to Detail
- Time Management
- Verbal and Written Communication
- Information Confidentiality
- Managing Multiple Priorities
- Training and Development
Timeline
Client Relationship Consultant
US Bank National Association
02.2011 - 08.2023
General Manager
The Tan Company
02.2008 - 02.2011
No Degree - General Studies
Saint Charles Community College
High School Diploma -
Francis Howell Central High School
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