Shannon Rutledge-Francis
Florence
Summary
Dynamic professional with extensive experience in case management and early intervention, notably with the Department of Social Services and the Department of Disabilities and Special Needs. Excelled in client assessment and service planning, enhancing client support through emotional awareness and documentation proficiency. Achieved significant improvements in client service coordination and compliance, leveraging strong multitasking abilities and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager- Investigations
Department of Social Services
11.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Lead Early Interventionist
Department Of Disabilities And Special Needs
04.2021 - 11.2023
- Administered CBAs (Curriculum Based Assessments) to determine the strengths and needs of each developmental area of each client (child)
- Assigned cases to staff from BabyNet (0-3) and DDSN (3-5)
- Completed Intake packets for clients seeking DDSN eligibility
- Conducted 'Family Training' visits with clients and involving parents/guardians and child care providers
- Conducted plan meetings with parents/guardians to implement Individualized Family Service Plans (IFSP) and Family Service Plans (FSP) to address goals, medical information, CBA scores, school services, and therapy
- Make referrals to physical therapists, speech language pathologists, and occupational therapists for clients
- Schedule and attend BabyNet Transition Conferences with the local school districts
- Attend IEP meetings with the school districts
- Record weekly visits on 'Family Training' Summary sheets
- Coordinated with local service providers to connect families with additional resources and supports.
- Document data on BabyNet and DDSN systems
- Accurately bill for services rendered
- Schedule and conduct staff meetings with Executive Director of the agency
- Review and approve billing for services
- Attend BabyNet and DDSN quarterly meetings for Early Intervention providers
Early Interventionist
Department Of Disabilities And Special Needs
06.2005 - 04.2021
- Administered CBAs (Curriculum Based Assessments) to determine the strengths and needs of each developmental area of each client
- Completed Intake packets for clients seeking DDSN eligibility
- Conducted 'Family Training' visits with clients and involving parents/guardians and child care providers
- Conducted plan meetings with parents/guardians to implement Individualized Family Service Plans (IFSP) and Family Service Plans (FSP) to address goals, medical information, CBA scores, school services, and therapy
- Make referrals to physical therapists, speech language pathologists, and occupational therapists
- Schedule and attend BabyNet Transition Conferences with local school districts
- Attend IEP meetings with the school districts
- Record weekly visits on 'Family Training' sheets
- Coordinated with local service providers to connect families with additional resources and supports
- Document data on BabyNet and DDSN systems
- Accurately bill for services rendered
Education
Master of Science - Psychology- Child And Adolescent Development
Capella University
Minneapolis, MN06-2023
Bachelor of Arts - Sociology
Morris College
Sumter, SC05-2003
Skills
- Documentation proficiency
- Emotional awareness
- Patient support
- Staff education and training
- Client assessment
- Eligibility assessment
- Case Management
- Written and verbal communication
- Multitasking Abilities
- Client meetings
- Service planning
- Interviewing skills
Certification
- South Carolina Infant and Toddler Credential
- Child Welfare Services Certification
Timeline
Case Manager- Investigations
Department of Social Services
11.2023 - Current
Lead Early Interventionist
Department Of Disabilities And Special Needs
04.2021 - 11.2023
Early Interventionist
Department Of Disabilities And Special Needs
06.2005 - 04.2021
Master of Science - Psychology- Child And Adolescent Development
Capella University
Bachelor of Arts - Sociology
Morris College
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