Stephanie Scott
San Diego,CA
Summary
Dynamic Food & Beverage Manager with a proven track record at Lodging Dynamics Hospitality Group LLC, excelling in cost control and menu development. Enhanced customer satisfaction through innovative offerings and effective staff training. Skilled in operations oversight and labor management, fostering a high-performing team dedicated to exceptional service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Lodging Dynamics Hospitality Group LLC
San Diego, Ca
04.2022 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Supervisor/Lead Server
Corky's Kitchen & Bakery
Perris, CA
02.2017 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Food & Beverage Manager
Evolution Hospitality LLC
San Diego, CA
06.2013 - 12.2016
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
Education
Associate of Science - Psychology
University of Pheonix
San Diego, CA06-2012
Skills
- Food and beverage operations
- Cost control
- Wine pairing
- Menu development
- Labor management
- Food presentation
- Operations oversight
- ABC standards
- Ordering supplies
- Beverage making
- Menu pricing
- Front of house management
Accomplishments
- Supervised team of 58 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a ranking of #60 out of over 4500 restaurants on TripAdvisor by encouraging customer satisfaction with our team.
- Manager of the year 2023, Manager of the Quarter 2025
- Completed multiple projects at the hotel outside of the F&B Department
Certification
- Managers Food Safety Certification Training
- RBS Certification
Timeline
Food & Beverage Manager
Lodging Dynamics Hospitality Group LLC
04.2022 - Current
Supervisor/Lead Server
Corky's Kitchen & Bakery
02.2017 - 04.2022
Food & Beverage Manager
Evolution Hospitality LLC
06.2013 - 12.2016
Associate of Science - Psychology
University of Pheonix