STEPHANIE SEALOVER
Mechanicsburg,PA
Summary
Behavioral health operations leader with strengths in staff development, case coordination, and compliance management. Background includes supervising teams, leading meetings, tracking training completion, resolving billing issues, and maintaining accurate client and authorization records. Combines clinical support knowledge with administrative discipline to keep programs running effectively.
Overview
15
15
years of professional experience
Work History
Program Director of Intensive Behavioral Health Services- Full Time
Youth Advocate Programs Inc. Tri-County Office
Harrisburg, Pennsylvania
06.2022 - 10.2025
- Led staff supervision and performance support, improving service delivery and contributing to positive cash flow.
- Set program goals aligned with strategic objectives, driving focus and direction for initiatives.
- Provided leadership in developing innovative approaches to meet program goals.
- Supported administrative operations for intensive behavioral health program, enhancing service coordination and program effectiveness.
- Assisted with staff recruitment, interviews, and training needs across program operations.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Tracked trainings for all staff and ensured staff met annual training requirements specific to their role.
- Led monthly staff meetings with structured agendas to align priorities and follow-up actions.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Coordinated community-based supports with schools, courts, and local service providers.
- Confirmed service authorization matched prescription, maintained authorized service delivery at 85% or higher, and monitored reports for compliance and positive cash flow.
- Ensured service authorizations matched prescriptions to maintain operational integrity.
- Monitored compliance with agency policies and child welfare requirements.
Assistant Director of Intensive Behavioral Health Program
Youth Advocate Programs Inc. Tri-County Office
05.2022 - 06.2022
- Coordinated authorization review for all clients with care staff, ensuring compliance and preventing authorization gaps.
- Reviewed service issues to resolve billing holds, identified root causes, and implemented solutions for timely billing approval.
- Provided daily staff support through clear communication that helped maintain quality service for families and clients.
- Facilitated staff caseload discussions and assigned new clients to balance workload effectively.
- Maintained master client list with 100+ clients, updating records regularly to keep information current.
- Participated in staff meetings to review treatment plan updates, discharges, assessment updates, and intake paperwork.
Program Coordinator
Youth Advocate Programs Inc. Tri-County Office
11.2020 - 05.2022
- Supervised staff and coordinated respite, early intervention, adult developmental disabilities, intellectual disabilities, and vocational rehabilitation services across Lebanon and Dauphin County to ensure quality care.
- Monitored special incident reports, guided mandated reporter staff on reporting requirements, and ensured timely reporting and necessary actions were taken to maintain compliance and safety.
- Supported implementation of Individualized Family Service Plans, Individual Treatment Plans, and Individual Support Plans for assigned clients.
- Completed HR and administrative tasks, including onboarding, intake paperwork, compliance, and payroll, to support organizational operations and staff integration.
- Earned ACRE certificate, demonstrating competency-based training in employment services with focus on customized employment.
Server/Waitress - Part Time
Cafe Fresco Center City
03.2023 - Current
- Delivered attentive guest service in high-end dining setting, creating memorable experiences through professionalism and responsiveness.
- Balanced service for multiple tables, ensuring accuracy and speed to enhance overall dining experience.
- Offered personalized menu recommendations based on guest preferences, allergies, and dietary restrictions.
- Described menu items, wine pairings, and specials clearly to improve guest experience and support sales.
- Resolved guest concerns and complaints promptly, fostering satisfaction and encouraging repeat business.
- Processed customer payments and managed cash transactions efficiently to streamline billing support.
- Supported upscale event coordination and private dining bookings with tailored service for VIP guests.
Therapeutic Staff Support / Behavior Health Technician
Youth Advocate Programs Inc. Tri-County Office
10.2018 - 11.2020
- Executed youth behavior plans through home, school, and community visits, enhancing support for at-risk children at Tri-County office.
- Implemented treatment plan interventions in school and home settings to support children in reaching behavioral goals.
- Provided one-on-one mental health support to at-risk children with behavioral challenges.
- Used de-escalation techniques during crisis situations with youth and families.
- Monitored client behavior changes and communicated concerning trends to supervisor or psychiatrist to inform treatment adjustments.
- Modeled positive communication and coping skills during daily youth support sessions.
- Fostered positive self-esteem among clients by providing constructive feedback and recognizing individual accomplishments.
- Prepared detailed progress notes using clinical terminology.
- Recorded detailed observations of client interactions during sessions., interventions, and concerns in patient charts and electronic systems to support continuity of care from admission through discharge.
In-home Child Care Provider/Nanny
Self-employed
01.2015 - 06.2018
- Provided childcare support for multiple families with children from infancy through 15 years old.
- Ensured safe childcare environment that met parent goals and expectations.
- Prepared age-appropriate activities supporting learning, play, and social growth.
- Coordinated daily pickup and drop-off schedules for children at designated locations, enhancing reliability for families.
- Supported children in building social communication and problem-solving skills.
- Organized age-appropriate games, arts and crafts, and outdoor play.
- Prepared nutritious meals and snacks tailored to parent instructions and children's dietary needs.
Receptionist
Jenny's Full-Service Salon
01.2014 - 01.2015
- Created a positive first impression for salon guests upon arrival. and supported front desk operations for Jenny's Full-Service Salon.
- Facilitated seamless front desk operations at Jenny's Full-Service Salon through welcoming guests and supporting reception tasks.
- Answered phone calls and scheduled appointments for over 20 stylists and over 150 clients.
- Verified and confirmed client appointments for accurate scheduling. and adjusted daily reservations.
- Provided exceptional customer service and resolved client inquiries through effective problem-solving.
- Supported client questions with effective problem-solving and consistent customer service.
- Processed payments, balanced register, and completed bookkeeping duties.
- Entered data into multiple computer systems accurately and promptly.
- Enhanced record accuracy by systematically organizing client files and appointment details.
Server/Hostess
Arooga's Grille House & Sports Bar
01.2012 - 01.2015
- Welcomed guests, anticipated needs, and stayed available throughout dining experience.
- Waited on table sections with up to 10 tables at once, including parties of up to 12 guests.
- Organized seating chart, efficiently assigning 10+ servers to optimize table service.
- Developed comprehensive understanding of menu offerings to enhance guest experience. and built strong customer rapport.
- Trained and mentored 3 new hostesses simultaneously, improving team readiness.
Research Assistant (Intern)
Kaleidoscope Preschool
08.2017 - 12.2017
- Collected test data from preschool-age participants during structured sessions to support research findings. from preschool-age participants.
- Monitored and recorded detailed data for up to 3 children during 30-minute school-based sessions to enhance research accuracy.
- Followed strict testing guidelines to assess children across multiple categories in support of the hypothesis that Head Start programs benefit children in inner-city areas.
- Conducted parent interviews to clarify observation and testing details, ensuring informed child participation.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA12-2017
Skills
- Behavior intervention
- Clinical documentation
- Authorization processes
- Compliance oversight
- Case management
- Staff supervision and training
- Talent acquisition
- Team leadership
- Staff management
- Workforce management
- Data analysis
- Task delegation
- Attention to detail
- Effective communication
- Conflict resolution
- Relationship building
Timeline
Server/Waitress - Part Time
Cafe Fresco Center City
03.2023 - Current
Program Director of Intensive Behavioral Health Services- Full Time
Youth Advocate Programs Inc. Tri-County Office
06.2022 - 10.2025
Assistant Director of Intensive Behavioral Health Program
Youth Advocate Programs Inc. Tri-County Office
05.2022 - 06.2022
Program Coordinator
Youth Advocate Programs Inc. Tri-County Office
11.2020 - 05.2022
Therapeutic Staff Support / Behavior Health Technician
Youth Advocate Programs Inc. Tri-County Office
10.2018 - 11.2020
Research Assistant (Intern)
Kaleidoscope Preschool
08.2017 - 12.2017
In-home Child Care Provider/Nanny
Self-employed
01.2015 - 06.2018
Receptionist
Jenny's Full-Service Salon
01.2014 - 01.2015
Server/Hostess
Arooga's Grille House & Sports Bar
01.2012 - 01.2015
Bachelor of Science - Psychology
West Chester University of Pennsylvania