STEPHANIE SEECOOMAR
Summary
Dynamic retail management professional dedicated to driving store performance and enhancing customer experiences. Proven expertise in optimizing operational efficiencies and fostering staff development, resulting in high-performing teams. Recognized for creating collaborative environments and adeptly navigating the evolving landscape of retail challenges. Strong proficiency in sales strategies and inventory control ensures sustainable growth and profitability.
Overview
18
18
years of professional experience
Work History
Store manager
Claire's
08.2024 - Current
- Sales and profit - Sales and profit: achieving store targets through driving sales. Understanding and reaching all KPI METRICS
- Customer service: delivering the finest level of customer service
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensuring the store is well merchandised and commercially correctly set to weekly expectations
- Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results
- Ensure Ear piercings are done safely and clean
Store Manager
American Eagle Outfitters
07.2022 - Current
- RESPONSIBILITIES:
- Motivate and inspire the team by delivering a compelling vision and purpose which encompasses American Eagle Outfitter's Co revalues.
- Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
- Establish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance and behavior standards.
- Lead the management team through effective implementation of all AEO performance management tools and processes (IDP, MPI, Success Factors, MDP, etc.)
- Lead productive weekly leadership meetings that align with and drive the business strategy.
- Recruit, hire, develop and retain a high performing management and associate team.
- Consistently assess and provide ongoing performance feedback on LOD skills, job accountabilities and Success Factors through real-time coaching, scheduled touch bases, individual development planning and the performance review process.
- Develops succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunities.
- Drive employee engagement by recognizing and rewarding employees for outstanding performance.
- Recognize and properly resolve customer and performance issues; communicate high priority issues to the District Team Leader in a timely manner and collaborate to develop a plan for resolution to minimize risk.
- Train and develop team on business acumen to drive business performance.
- Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media)
- Visual & Operational Execution
- Ensure the store meets payroll goals through the evaluation of store sales on a daily basis using payroll reports and tools; make scheduling adjustments to meet needs of the business.
- Lead all visual directives ensuring mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe.
Assistant Manager
Rainbow Shops
01.2021 - 06.2021
- Excellent ability to train and motivate staff
- Delegate task to be completed by team and ensure execution to standards
- Able to handle multi-tasks
- Friendly and courteous with a positive attitude
- Able to organize and prioritize work
- Visual merchandising
- Asset protection
- Markdowns
- Marketing
- Excellent customer service skills
- Counted cash drawers and coordinated change orders for employees
- Coordinated schedules and assigned associates' shifts
Store Manager
Jimmy Jazz
10.2016 - 12.2020
- Deliver excellent service to ensure high levels of customer satisfaction.
- Motivate the sales team to meet sales objectives by training and mentoring staff based off of store and individual KPI performance.
- Create business strategies to attract new customers, expand store traffic, and enhance profitability.
- Hire, train, and oversee new staff.
- Respond to customer complaints and concerns in a professional manner.
- Develop and arrange promotional material and in-store displays.
- Prepare detailed reports on buying trends, customer requirements, and profits.
- Undertake store administration duties such as managing store budgets and updating financial records.
- Monitor inventory level and communicate needs based off of sell though
- Hired and trained a staff of 20-25 employees
- Handled product placement, display, and visual merchandising standards
- Performed daily drawer counts
- Approved payroll by using Kronos and workday software
Customer Service Supervisor
Burlington Coat Factory
08.2013 - 01.2016
- Responsibilities
- Providing customer service to customers in need of assistance
- Making sure the departments are recovered
- Opening the registers and closing the registers
- Making sure associates knows their daily responsibilities
- Completing daily paperwork
- merchandising product in the Mens, Women's, Linens, Kids, Accessories and Shoes department.
- Running new product out to the floor, processing new products to be floor ready off of a new shipment.
- Report back to the manager's for daily sales reports, making sure the front end (check out area) is running smoothly and correctly and making sure the store is clean.
- Assigning associates their departments to be in charge of and recovery.
- Holding group meetings trough out the day so associates know what's the game plan for the day
Secretary
A1 Auto Care & Collision
06.2010 - 01.2015
- Responsibilities
- Scheduling appointments, ordering parts, writing receipts, making deposits, cleaning designated areas, filing and organizing paperwork.
- Skills Used
- Organization and people skills
Sales Representative
Dail America
03.2011 - 01.2012
- Responsibilities
- "Fund Raised" for organizations such as MADD(MOTHERS AGAINST DRUNK DRIVING) and Special Olympics
Customer Service Representative
Mears transportation
12.2007 - 07.2010
- Provides customers with transportation tickets at the Orlando Int Airport. Filing and completing daily paperwork, handling large amounts of money, processing debit and credit cards, making deposits, keeping designated areas clean, providing information about various hotels and attractions.
Education
High school or equivalent -
Poinciana High School
Skills
- Extensive Retail General Management experience
- Hiring and Training
- Leadership Development
- Recruiting
- Profit & Loss
- Store Operations
- Visual Merchandising
- Marketing
- Customer Service
- Strategic Sales Planning Based on KPI's
- Inventory Control
- Markdown and Promo Set up
- Payroll Control
- Schedule Planing
Timeline
Store manager
Claire's
08.2024 - Current
Store Manager
American Eagle Outfitters
07.2022 - Current
Assistant Manager
Rainbow Shops
01.2021 - 06.2021
Store Manager
Jimmy Jazz
10.2016 - 12.2020
Customer Service Supervisor
Burlington Coat Factory
08.2013 - 01.2016
Sales Representative
Dail America
03.2011 - 01.2012
Secretary
A1 Auto Care & Collision
06.2010 - 01.2015
Customer Service Representative
Mears transportation
12.2007 - 07.2010
High school or equivalent -
Poinciana High School
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