Stephanie Seel
Summary
Customer-focused professional with a successful 30 year career in the areas of customer service, office management and the Dental Assisting sectors. Successful at applying team work and a positive attitude in a busy business environment.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Remax RV
Topeka , KS
06.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Dental Assistant
Dr. Bob Durban DDS
Topeka, KS
09.2008 - 06.2021
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Documented patient dental health information, medical history and vital signs for future reference.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Office Manager
Midwest Heating And Air
Topeka, KS
05.2004 - 06.2006
- Updated reports, managed accounts and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Office Assistant
Dr. Dean Troyer DDS
Topeka, Kansas
09.2000 - 04.2005
- Provided clerical support, addressing routine and special requirements.
- Leveraged accounting software to manage expenses and keep track of finances.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Completed clerical tasks such as filing, copying and distributing mail.
Education
Topeka West High School
Topeka, KSGED Testing, Topeka Ks
Topeka, KSKaw Area Technical School
Topeka, KSSkills
- Dental Radiography
- Customer Service
- Teamwork and Collaboration
- Inventory Management
- Document Management
- Patterson EagleSoft
- Records Management
- Personable Communication
- Office Administration
- Dental Billing
- Payment Collections
- Insurance Verification
- Endodontics
- Relationship Building
Timeline
Customer Service Manager
Remax RV
06.2021 - 01.2022
Dental Assistant
Dr. Bob Durban DDS
09.2008 - 06.2021
Office Manager
Midwest Heating And Air
05.2004 - 06.2006
Office Assistant
Dr. Dean Troyer DDS
09.2000 - 04.2005
Topeka West High School
GED Testing, Topeka Ks
Kaw Area Technical School