Stephanie Segura
Hope Mills,NC
Summary
Dedicated personal care assistant with expertise in compassionate caregiving, personal hygiene assistance, and relationship building. Committed to enhancing client well-being through individualized care plans and collaborative support.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Gracious Touch Home Care
Fayetteville, NC
04.2021 - 08.2022
- Provided compassionate care, assisting clients with daily living activities to enhance comfort and well-being.
- Developed individualized care plans, ensuring alignment with client needs and preferences to promote autonomy.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Assisted clients with mobility and personal hygiene, fostering dignity and respect in all interactions.
- Collaborated with families to address concerns and provide updates on client progress and needs.
- Implemented strategies to improve client engagement in activities, promoting social interaction and mental stimulation.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Retail Cashier
Walmart Supercenter
Puyallup, WA
08.2017 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances throughout shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on procedures and best practices.
- Monitored inventory levels at the front end, notifying management of shortages.
- Adhered to company policies regarding cash handling and loss prevention measures.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
Clerical Assistant
Army Community Service
Vilseck, Germany
02.2014 - 06.2016
- Organized and maintained confidential files, ensuring compliance with Army Community Service protocols.
- Assisted in scheduling appointments and coordinating services for military families.
- Developed and updated informational materials, enhancing resource accessibility for community members.
- Responded to inquiries, providing accurate information regarding available support programs and services.
- Collaborated with team members to implement process improvements, increasing office efficiency.
- Managed inventory of office supplies, ensuring availability for daily operations without disruptions.
- Conducted outreach activities to promote community resources and strengthen service engagement initiatives.
Education
No Degree - CNA 1
Fayetteville Technical Community College
Fayetteville, NC11-2025
High School Diploma -
Fayetteville Technical Community College
Fayetteville, NC07-2025
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- CPR certified
- Light housekeeping
- Meal planning
- Client transportation
- Team collaboration
- ADL assistance
- COVID-19 safety policies
- PPE usage
- Relationship building
Timeline
Personal Care Assistant
Gracious Touch Home Care
04.2021 - 08.2022
Retail Cashier
Walmart Supercenter
08.2017 - 06.2020
Clerical Assistant
Army Community Service
02.2014 - 06.2016
No Degree - CNA 1
Fayetteville Technical Community College
High School Diploma -
Fayetteville Technical Community College