Stephanie Serda
Broken Arrow,OK
Summary
Results-driven Sales Professional with 4+ years of experience in achieving and exceeding sales targets. Adept at developing and maintaining strong client relationships to drive revenue growth. Proven track record of closing deals and consistently meeting or exceeding quotas. Skilled in identifying customer needs and providing tailored solutions to meet their specific requirements. Excellent communication and negotiation skills with a strong ability to influence and persuade. Looking to bring my sales expertise and passion for customer satisfaction to a dynamic sales team.
Overview
4
4
years of professional experience
Work History
Hospice Consultant
Good Shepherd Hospice
08.2024 - Current
- Establish close relationships with physicians, hospital staff, and senior living community prospects to build pipeline.
- Plan and coordinate activities in various facilities throughout territory to build company presence.
- Maintain current knowledge of evolving changes in marketplace.
- Engage compassionately with families to discuss and explain hospice services, addressing their concerns and providing information to help them make informed decisions.
- Achieve and exceed sales targets by effectively communicating the value of the hospice program to potential partners and referral sources.
- Developed, maintained and utilized diverse client base throughout territory.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Convert community contacts into potential clients through networking, consistency and credibility.
- Educate prospects on the benefit of utilizing hospice services for patients and residents.
- Manage pipeline of 50 account prospects and meet weekly sales call metric of 40 in-person meetings.
Hospice Account Executive
Angel's Care Hospice
04.2024 - 08.2024
- Developed and managed strategic partnerships with healthcare providers to increase referrals and admissions to hospice services
- Conducted thorough market analysis to identify opportunities for growth and implement targeted marketing and sales initiatives
- Established and maintained relationships with key decision-makers in hospitals, skilled nursing facilities, and assisted living communities
- Collaborated with clinical team to ensure seamless transition and high-quality care for clients and their families
- Achieved and exceeded sales targets by effectively communicating the value of hospice program to potential partners and referral sources
- Developed and executed engaging recreational programs and events for residents of senior living communities
- Utilized efficient time management skills to maintain a high call volume and meet customer service goals on a daily basis
Business Advisor
Thryv
10.2023 - 04.2024
- Coordinated with cross-functional teams to identify process gaps and develop solutions, resulting in software demonstrations, sales, and supported clientele.
- Developed strategic business plans and financial models to guide clients in achieving their growth objectives
- Advised clients on best practices for optimizing their operations and improving overall efficiency and cost-effectiveness
- Conducted in-depth market research and competitive analysis to identify new opportunities for revenue generation
- Conducted virtual product demonstrations and consultations with potential clients to drive sales and meet monthly quotas
- Utilized CRM software to track leads, maintain customer relationships, and analyze sales data for strategic decision-making
- Managed a virtual sales pipeline by following up with leads, negotiating pricing, and closing deals with a high conversion rate
- Provided excellent customer service through phone, email, and virtual meetings to ensure client satisfaction and repeat business opportunities
Healthcare Account Representative
A Place for Mom
11.2020 - 10.2023
- Consistently ranked top performer by outperforming over 100 other sales representatives.
- Helped develop a Healthcare Sales team comprised of 8 individuals, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Managed a portfolio of healthcare accounts, serving as the main point of contact for discharge planners, physicians, and hospital workers.
- Served as a liaison between hospitals and senior living communities to ensure seamless healthcare transitions for senior patients
- Collaborated with internal teams to ensure seamless delivery of healthcare services to meet client needs and expectations
- Utilized CRM system to track and report on account activities, sales metrics, and customer satisfaction levels
- Developed and maintained strong relationships with hospital workers to ensure client satisfaction and loyalty, resulting in high rates of repeat business and patient referrals
- Collaborated with marketing team to create targeted campaigns and events to attract prospective residents and increase brand awareness in the local community
- Utilized strong negotiation skills to overcome objections, resulting in a high conversion rate of leads into residents for the senior living communities
Education
Associates Degree - Liberal Arts & Sciences
Johnson County Community College
Overland Park, KS05-2015
Associates Degree - Journalism & Mass Communications
University of Kansas
Lawrence, KS05-2011
Skills
- B2B and B2C Sales
- Hospital Experience
- Networking
- SalesForce/CRM
- Business Development
- Customer Service
- Marketing
- Cold Calling
Timeline
Hospice Consultant
Good Shepherd Hospice
08.2024 - Current
Hospice Account Executive
Angel's Care Hospice
04.2024 - 08.2024
Business Advisor
Thryv
10.2023 - 04.2024
Healthcare Account Representative
A Place for Mom
11.2020 - 10.2023
Associates Degree - Liberal Arts & Sciences
Johnson County Community College
Associates Degree - Journalism & Mass Communications
University of Kansas
Similar Profiles
Charnelle CarterCharnelle Carter
Registered Nurse Case Manager, Hospice at Good Shepherd HospiceRegistered Nurse Case Manager, Hospice at Good Shepherd Hospice
Misti LivingstonMisti Livingston
Registered Nurse case manager at Good Shepherd HospiceRegistered Nurse case manager at Good Shepherd Hospice
Brittany LeeBrittany Lee
Certified Nursing Assistant at Good Shepherd HospiceCertified Nursing Assistant at Good Shepherd Hospice