Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Sereba

Milwaukee,WI

Summary

Dedicated customer service representative with strong skills in complaint handling and account management. Proven ability to resolve issues efficiently and enhance customer satisfaction through effective communication and problem-solving. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

rentokil/terminix national
Reading, Pennsylvania
03.2024 - Current
  • Assisted customers with inquiries and service requests efficiently.
  • Collaborated with technicians to schedule appointments for service visits.
  • Handled customer complaints with empathy and professionalism at all times.
  • Addressed service issues and provided effective solutions promptly.
  • Managed customer accounts using company-specific software tools.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Manager

Michelle's salon
Milwaukee, Wisconsin
06.2022 - 01.2024
  • Assisted in managing daily salon operations and staff scheduling.
  • Coordinated inventory management and supply ordering for salon products.
  • Monitored service quality to ensure adherence to salon standards and procedures.
  • Organized promotional events to attract new clients and boost salon visibility.
  • Collaborated with stylists to streamline appointment booking and client communication.
  • Conducted regular team meetings to discuss performance, goals, and feedback.

Customer Service Executive

TJX Companies
Wauwatosa, Wisconsin
10.2021 - 04.2022
  • Processed returns and exchanges efficiently to enhance customer satisfaction.
  • Assisted customers with product inquiries and service-related issues.
  • Collaborated with team members to resolve complex customer concerns.
  • Managed merchandise displays to create an inviting shopping environment.
  • Engaged with customers proactively to ensure a positive shopping experience.
  • Communicated effectively with team members to ensure timely response times for customers.

Education

High School Diploma -

Englewood High School
Jacksonville, FL

Associate of Arts - Management Information Systems

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Customer account management
  • Appointment scheduling
  • Complaint handling
  • Customer relationship management
  • Software proficiency
  • Team collaboration
  • Problem-solving
  • Administrative support
  • CRM software proficiency
  • Microsoft office expertise
  • Calm demeanor
  • Complaint resolution
  • Call escalation
  • Data entry
  • Multi-task management
  • Service standard compliance

Languages

French
Native/ Bilingual

Timeline

Customer Service Representative

rentokil/terminix national
03.2024 - Current

Assistant Manager

Michelle's salon
06.2022 - 01.2024

Customer Service Executive

TJX Companies
10.2021 - 04.2022

High School Diploma -

Englewood High School

Associate of Arts - Management Information Systems

Milwaukee Area Technical College

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