Stephanie Sermeno
Glendale,AZ
Summary
Experienced professional with a background in customer service, credit administration, and retail operations. Skilled in communication, risk assessment, inventory control, and teamwork. Known for reliable support in fast-paced environments.
Overview
12
12
years of professional experience
Work History
General Merchandise
Target
Peoria, Az
10.2025 - Current
- Stocked Target sales floor with general merchandise and seasonal inventory.
- Replenished shelves using backroom stock and merchandise pulls.
- Followed planograms to merchandise displays and end caps.
- Zoned aisles to maintain clean, organized presentation standards.
- Checked pricing labels and corrected shelf tags.
- Assisted guests with product location and basic item questions.
Server
Biscuits Cafe
Glendale, az
10.2021 - Current
- Delivered food and beverages efficiently to ensure timely service for guests.
- Coordinated with kitchen staff to ensure accurate and timely order fulfillment.
- Resolved customer inquiries and concerns to boost satisfaction levels.
- Collaborated with team members to streamline service and enhance workflow.
Credit Admin
Foundation Building Materials
Phoenix, Az
03.2017 - 10.2026
- - Assessed customer financial details to help determine creditworthiness and risk levels.
- - Analyzed credit reports to spot potential risks and opportunities.
- - Reviewed customer credit applications to ensure compliance with company policies and mitigate risk.
- - Monitored credit trends and shared updates with management for better decisions.
- - Worked with team members to improve credit processes and workflow efficiency.
- - Tracked overdue payments and coordinated follow-ups with customers to facilitate resolution of account issues.
- - Conducted collection calls to recover past-due payments while preserving positive customer relationships.
Behavior Health Technician
Horizon Recovery
Peoria, AZ
07.2024 - 08.2025
- Collaborate with multidisciplinary team to develop and implement patient care plans.
- Applied therapeutic techniques to effectively manage and redirect challenging behaviors, promoting a therapeutic environment.
- Documented patient interactions to identify behavioral patterns and needs, informing tailored care strategies.
- Facilitated group activities to enhance social skills and foster community engagement, strengthening peer relationships.
- Assisted patients with daily activities to enhance their quality of life. with personal hygiene and daily living tasks to promote independence.
Office Manager
Semiray
Phoenix, az
09.2014 - 05.2017
- Managed Semiray office operations and daily administrative workflow.
- Coordinated calendars, meetings, and executive travel arrangements.
- Supervised front desk, clerical, and support staff.
- Optimized procurement processes to enhance supply availability.
- Managed inventory of office supplies to support seamless daily operations.
Education
Cosmetology License - Cosmetology
Maricopa Beauty College
Avondale, AZ07-2007
High School Diploma -
Cactus High School
Glendale, AZ05-2007
Skills
- Inventory management
- Inventory control
- Point of sale systems
- Merchandising strategies
- Retail operations
- Sales analysis
- Sales tracking
- Promotional pricing
- Customer service
- Customer engagement
- Order accuracy
- Cash handling
- Loss prevention
- Risk management
- Supply chain management
- Table service
Timeline
General Merchandise
Target
10.2025 - Current
Behavior Health Technician
Horizon Recovery
07.2024 - 08.2025
Server
Biscuits Cafe
10.2021 - Current
Credit Admin
Foundation Building Materials
03.2017 - 10.2026
Office Manager
Semiray
09.2014 - 05.2017
Cosmetology License - Cosmetology
Maricopa Beauty College
High School Diploma -
Cactus High School