Summary
Work History
Education
Skills
Languages
Personal Information
Timeline
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Stephanie Serrano

Henderson,NV

Summary

Professional bilingual legal intake specialist with a proven track record of optimizing workflows and enhancing productivity. Demonstrated ability to coordinate schedules, manage multiple priorities, and seamlessly adapt to changing needs. Valued team player who prioritizes collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, client interactions, accurate data gathering, documentation. communication, and problem-solving.

Work History

Patient Intake & Scheduling Specialist

Muir MD & Associates
03 2025 - 05 2025
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Analyzed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Managed complex scheduling conflicts, ensuring efficiency and minimal wait times for patients.

Legal Intake Specialist

Hale Injury Law
09 2024 - 02 2025
  • Conducted initial client interviews to assess legal needs and determine appropriate case direction, ensuring accurate data collection and documentation using Lead Docket and FileVine.
  • Collaboration with Legal Team: Created detailed summaries and reports for attorneys to review, aiding in the decision-making process on whether to proceed with a case.
  • Case Follow-Up and Progress Monitoring: Managed follow-up communications with clients, tracked the progression of their intake, and ensured smooth workflow within the team.

Spa Front Desk Receptionist

LV Thai Massage & Spa
06 2024 - 09 2024
  • Efficiently managing appointments, promptly managing schedules and addressing inquiries.
  • Driving sales growth through upselling treatments, packages, and retail products.
  • Daily revenue numbers, calculating gross sales, and amount owed to massage therapists.

Patient Scheduling Coordinator

Intermountain Health
04 2022 - 04 2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
  • Coordinated patient appointments using advanced scheduling software, optimizing daily operations.

Front Desk Agent

Mandalay Bay & The Delano
10 2021 - 04 2022
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest inquiries and concerns promptly, enhancing overall customer satisfaction ratings.

Marketing Cocktail Waitress

The Dorsey at The Venetian
08 2017 - 08 2018
  • Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Improved teamwork among colleagues by actively participating in team meetings and offering constructive feedback for continuous improvement.

Dayclub Marketing Bartender

The Hard Rock Hotel & Casino for Rehab Day Club
02 2017 - 09 2017
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste.

Marketing Cocktail Waitress

The Cosmopolitan Resort & Casino
01 2016 - 01 2017
  • Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
  • Managed cocktail orders efficiently, utilizing POS systems to streamline transactions and reduce wait times.

VIP Front Desk Representative

SLS Las Vegas Hotel & Casino
08 2014 - 02 2015
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.

Education

Certificate - Hospitality Administration And Management

Southern Glazier's Wine & Spirits Academy
Las Vegas, NV
09-2018

Diploma - Music Performance

Las Vegas Academy High School
Las Vegas, NV
06-2007

Skills

  • Bilingual–Spanish
  • Competent in Microsoft Office suite, Lead Docket, FileVine, Excel, ChartLogic, Advanced MD
  • Service excellence
  • Strong verbal and written communication
  • Analytical reasoning
  • Analytical problem-solving
  • Beverage industry experience
  • Meticulous attention
  • Effective team collaboration
  • Prioritization and planning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Personal Information

Timeline

Patient Intake & Scheduling Specialist

Muir MD & Associates
03 2025 - 05 2025

Legal Intake Specialist

Hale Injury Law
09 2024 - 02 2025

Spa Front Desk Receptionist

LV Thai Massage & Spa
06 2024 - 09 2024

Patient Scheduling Coordinator

Intermountain Health
04 2022 - 04 2024

Front Desk Agent

Mandalay Bay & The Delano
10 2021 - 04 2022

Marketing Cocktail Waitress

The Dorsey at The Venetian
08 2017 - 08 2018

Dayclub Marketing Bartender

The Hard Rock Hotel & Casino for Rehab Day Club
02 2017 - 09 2017

Marketing Cocktail Waitress

The Cosmopolitan Resort & Casino
01 2016 - 01 2017

VIP Front Desk Representative

SLS Las Vegas Hotel & Casino
08 2014 - 02 2015

Certificate - Hospitality Administration And Management

Southern Glazier's Wine & Spirits Academy

Diploma - Music Performance

Las Vegas Academy High School

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