Stephanie Severin Jean-Louis
Dacula
Summary
Dynamic Mental Health Technician with extensive experience at Monmouth Medical Center, excelling in patient care and safety compliance. Proven ability in vital signs monitoring and effective care coordination. Adept at fostering patient education and support, ensuring high-quality service delivery in fast-paced environments. Committed to enhancing patient outcomes through collaboration and compassion. Skilled in conducting patient assessments, implementing therapeutic techniques and maintaining detailed clinical documentation. Demonstrated ability to build rapport with patients of diverse backgrounds while advocating for needs and facilitating treatment plans. Noteworthy impact includes improved patient participation in therapy sessions and reduced escalation incidents through effective communication and crisis intervention strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Monmouth Medical Center
West Long Branch
12.2016 - 09.2025
- Patient Monitoring: Observed patients' physical and emotional well-being, and reported significant changes to the medical staff.
- Assisted with treatment: Supported therapeutic activities and interventions as directed by healthcare professionals.
- Supported Daily Living: Aided patients with activities of daily living, including hygiene, nutrition, and mobility.
- Communicated and reported: Maintained accurate patient records and communicated effectively with multidisciplinary teams.
- Safety and de-escalation: Implemented crisis intervention techniques to manage and de-escalated volatile situations.
- Team Collaboration: Worked closely with physicians, nurses, and therapists to develop and implement individualized care plans.
- Implemented the crisis intervention protocol when necessary, ensured the safety of all patients, and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
Home Health Aide
Private Care
01.2013 - 01.2016
- Delivered in-home patient care including personal hygiene, mobility assistance, and daily living activities
- Observed and reported changes in patient physical and mental condition
- Provided emotional support and education to patients and family members
- Maintained accurate daily care documentation
Community Support Specialist
Enable, Inc.
New Jersey
01.2013 - 01.2016
- Provided residential support to individuals with developmental disabilities
- Assisted with medication administration and daily living activities
- Documented progress toward individualized care goals
- Participated in care planning meetings with medical and behavioral health professionals
Office Manager
Laroc Paving, Inc.
Neptune
01.2011 - 01.2013
- Managed office operations including scheduling, payroll, accounts payable/receivable, and invoicing
- Maintained accurate records and supported HR functions such as onboarding and training
- Handled customer communications and administrative coordination
Direct Care Worker & Medical Coordinator
General Human Outreach in the Community Incorporated.
Woodside
02.2005 - 09.2009
- Coordinated medical appointments and managed healthcare documentation for clients.
- Assisted with daily living activities, and monitored clients' health status.
- Collaborated with healthcare providers to ensure comprehensive care.
Customer Service Representative (Intern)
Queens Hospital Center
Jamaica
01.2007 - 12.2007
- Greeted patients, managed medical records, and scheduled appointments.
- Answered phones and supported nursing staff with clerical duties.
- Served as a Haitian Creole and French interpreter for patients and staff.
Education
Associate of Arts - Liberal Arts (Social Sciences & Humanities)
LaGuardia Community College
Long Island City, NY12.2007
Some College (No Degree) - Health And Science
Brookdale Community College
Lincroft, NJSkills
- AMAP certified (Approved Medication Administration Prevention)
- CPR and AED certified (adult, child, and infant), BLS certified
- SCIP trained (Strategies for Crisis Intervention and Prevention)
- Epic system trained
- Vital signs documentation
- Electronic health records management
- HIPAA compliance and confidentiality
- Care coordination and collaboration
- Infection control and safety
- Patient education and support
- Healthcare customer service
Certification
• Patient Care Technician (PCT)
• Adult & Child CPR / EAD / BLS
• Approved for Medication Administration
• Adult & Child CPR / EAD / BLS
• Approved for Medication Administration
Additional Information
Fluent in Haitian Creole and French, Strong interpersonal, organizational, and time management skills, References available upon request
Languages
French
Full Professional
Haitian creole
Native/ Bilingual
Timeline
Mental Health Technician
Monmouth Medical Center
12.2016 - 09.2025
Home Health Aide
Private Care
01.2013 - 01.2016
Community Support Specialist
Enable, Inc.
01.2013 - 01.2016
Office Manager
Laroc Paving, Inc.
01.2011 - 01.2013
Customer Service Representative (Intern)
Queens Hospital Center
01.2007 - 12.2007
Direct Care Worker & Medical Coordinator
General Human Outreach in the Community Incorporated.
02.2005 - 09.2009
Associate of Arts - Liberal Arts (Social Sciences & Humanities)
LaGuardia Community College
Some College (No Degree) - Health And Science
Brookdale Community College