Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Stephanie Sewell

Cleveland

Summary

Versatile Information Technology Business Analyst with a solid background in business requirements gathering, system analysis, and software testing. Exhibits strong critical thinking skills, combined with an ability to develop innovative solutions for operational efficiency. Demonstrated success in bridging the gap between technical teams and business stakeholders, resulting in improved productivity and streamlined processes. Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Business Analyst

Sherwin Williams Co
Cleveland
05.2023 - Current
  • Updated project plans based on changing objectives, specifications, and staff availability.
  • Developed and managed project plans while providing status updates to management.
  • Performed gap analysis between business needs and system capabilities in order to recommend appropriate changes or upgrades in existing systems or processes.
  • Analyzed existing business processes to identify areas of improvement and develop new solutions.
  • Conducted interviews with stakeholders to understand their requirements and expectations from the project.
  • Created user stories, use cases, process flows, wireframes, mock-ups, prototypes. to communicate requirements clearly with development teams.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Tested, maintained and monitored computer programs and systems.
  • Participated in agile scrum meetings and sprint reviews throughout the life cycle of a project in order to track progress against goals set at beginning of each release cycle.
  • Identified opportunities for process automation and system integration to improve efficiency.
  • Collaborated with cross-functional teams such as development, engineering, marketing, sales. to ensure smooth execution of projects according to timeline and budget constraints.
  • Assisted Quality Assurance team in developing test plans and test cases before releasing a product into production environment.
  • Validated functional designs by creating test scenarios and conducting user acceptance tests.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.

System Administrator

MRI Software LLC
Solon
04.2021 - 04.2022
  • Troubleshot application errors and provided technical support to end-users.
  • Created user accounts and managed access rights for users.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Conferred with network users about solutions to existing system problems.
  • Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.
  • Created configuration guides for deploying new desktops, laptops and mobile devices.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Installed, tested and evaluated new systems, applications and patches.
  • Performed regular backups of critical data and documents.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
  • Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.

Software Support Analyst III

MRI Software LLC
Solon
07.2019 - 04.2022
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Tested new software releases to ensure compatibility with existing systems.
  • Provided training sessions on how to use newly installed software applications.
  • Maintained a database of customer information including contact details, system configurations, and usage histories.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Collaborated with other departments such as IT Support, Networking, and Database Administration to resolve complex technical issues.
  • Resolved system errors by troubleshooting application issues, identifying root causes and recommending solutions.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Maintained positive working relationship with fellow staff and management.
  • Responded promptly to customer inquiries regarding product features or usage instructions.
  • Provided guidance on best practices when using company-provided software tools.
  • Provided technical support for software applications and hardware devices to end users.
  • Diagnosed and resolved complex technical issues related to software applications and hardware components.

Proof of Concept Analyst

Progressive Insurance - Mayfield Village Service Center
Mayfield Heights
08.2011 - 07.2016
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained accurate records of all data collected during analysis processes.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Identified opportunities for process improvements across the organization.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
11-2022

Skills

  • Requirements analysis
  • User acceptance testing
  • Process improvement
  • Agile methodology
  • Attention to detail
  • Effective communication
  • Use case analysis
  • Stakeholder engagement
  • Technical documentation
  • Collaboration
  • Software development life cycle
  • Business process modeling
  • Requirements gathering
  • Web development
  • IT risk management
  • IT project management
  • Gather project requirements
  • Gap analysis
  • Problem solving
  • Cloud computing

Certification

Scrum Alliance: Certified Scrum Product Owner

Scrum Alliance: Certified Scrum Master

Weatherhead Executive Education: Lean Six Sigma Yellow Belt

Amazon Web Services:AWS Certified Cloud Practitioner Certification

Websites

References

References available upon request.

Timeline

IT Business Analyst

Sherwin Williams Co
05.2023 - Current

System Administrator

MRI Software LLC
04.2021 - 04.2022

Software Support Analyst III

MRI Software LLC
07.2019 - 04.2022

Proof of Concept Analyst

Progressive Insurance - Mayfield Village Service Center
08.2011 - 07.2016

Bachelor of Science - Information Technology

University of Phoenix

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Stephanie Sewell