Stephanie Shade
Brooklyn,MD
Summary
Resourceful and experienced worker offering expertise in administrative tasks, customer service, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Anne Arundel Veterinary Emergency Clinic
03.2023 - Current
- Greets guests at front desk and engages in friendly conversations while managing check-in process.
- Delivers phone triage by answering a multi-line telephone system
- Communicates treatment plans and associated costs
- Facilitates and processes payments
- Batch and scan medical records into electronic database
- Coordinates communication between referring veterinarians and emergency clinicians
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handles sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Logging cremation tags and ensuring body care process is complete for pick up
- Trains new Customer Service Representatives on company policies, procedures, and best practices.
Administrative Assistant
SDS Mechanical
07.2014 - 04.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
Education
Psychology
Anne Arundel Community College
Arnold, MDSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical records management
- Inventory oversight
- Patient callbacks
- Data entry
- Maintaining financial records
Participations
Member of the Employee Engagement Committee
- Coordinates events and collaborates with committee members to ensure smooth execution of all activities.
- Manages communications between club members and faculty advisors.
- Provides insight into employee's needs and challenges
Cross trained as Vet Admin
- Creates SOAP notes for hospitalized patients
- Coordinates & facilitates transfers to specialty departments
- Creates morning transfer/consult reports for technicians
- Invoices daily charges for hospitalized patients
Timeline
Customer Service Representative
Anne Arundel Veterinary Emergency Clinic
03.2023 - Current
Administrative Assistant
SDS Mechanical
07.2014 - 04.2025
Psychology
Anne Arundel Community College
Similar Profiles
Ana Alegria, LVTAna Alegria, LVT
Emergency & Critical Care Nurse at Mckinney Emergency Veterinary ClinicEmergency & Critical Care Nurse at Mckinney Emergency Veterinary Clinic
Isabelle AcuñaIsabelle Acuña
Veterinary Technician, Tier 3 at McKinney Emergency Veterinary ClinicVeterinary Technician, Tier 3 at McKinney Emergency Veterinary Clinic
Mikayla TonneMikayla Tonne
Veterinary Technician at West Texas Emergency Veterinary ClinicVeterinary Technician at West Texas Emergency Veterinary Clinic