Stephanie Shafer
CHESTER,VA
Summary
Dynamic management professional with over 20 years of experience in administrative and management roles across publishing, real estate, and manufacturing sectors. Known for enhancing workflow efficiency and managing daily operations through strong team leadership, process optimization, and conflict resolution skills. Successfully implemented policies that improve organizational procedures while maintaining high standards of accuracy and compliance. Aiming to apply a diverse skill set in a long-term role that fosters operational excellence and professional development.
Overview
31
31
years of professional experience
Work History
Accounts Receivable Collections Coordinator
Lee Enterprises
Mechanicsville, VA
06.2022 - Current
- Resolved billing discrepancies and customer credit issues.
- Accepted and processed customer payments and applied toward account balances.
- Negotiated payment plans and arrangements.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Owner/Property Manager
Heart n Hand Home Services
Dunnsville, VA
05.2016 - 09.2023
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed business and marketing plans and prepared monthly financial reports.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Inspected properties, took pictures and developed engaging listings to promote sale and rental units.
- Liaised between tenants, realtors and owners to address and remedy ongoing concerns.
Distribution Manager/Sales Associate
The Women's Journal
Lewes, DE
06.2015 - 01.2019
- My position consisted of selling ad space, production of the page for the publication, and distribution.
- Networking & Personalized Customer Service
- Receptionist / Scheduling Coordinator
- Tracked goods to verify delivery timetables and effectively route to final destinations.
- Drove client retention by delivering exceptional customer service.
- Expanded process effectiveness by implementing new ordering system while identifying poor work habits.
Owner/Publisher Sales/Marketing
Kanawha County Woman
Charleston, WV
06.2010 - 05.2015
- Marketing and Publishing the #1 ranked educational magazine for women.
- My position consisted of selling ad space, production of the page for the publication, and distribution.
- Scheduling appointments, customer service, and maintaining all financial records.
- Responsible for implementing all business-building and relationship building expectations with uniquely assigned accounts and customers.
- Took daily inbound calls and key-entered contracts, faxes, and credit memos for assigned accounts.
- Performed research to analyze customer behavior, purchasing habits, trends and preferences.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Accounts Payable Clerk
Corey Brothers Produce Distribution
Charleston, WV
10.2008 - 09.2010
- Processing daily delivery tickets.
- Bank deposits.
- Monthly bank reconciliations.
- Tracking employee attendance.
- Assisting with inventory control.
- All accounts payables.
- Verified details of transactions, including funds received and total account balances.
- Coded the general ledger and processed vendor invoice payments.
- Opened and assigned new client accounts.
- Coordinated approval processes of all accounts payable invoices.
- Balanced batch summary reports for verification and approval.
- Conducted month-end balance sheet reviews and reconciled any variances.
- Researched and resolved billing and invoice problems.
- Answered and directed incoming calls using multi-line telephone system.
Office Manager
Marvel Construction
, DE
01.1998 - 01.2007
- Customer Service / Receptionist
- Accounting (AP,AR,PR)
- Created/Maintained customer database.
- Identified staff vacancies and recruited, interviewed and selected applicants.
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitored daily construction and evaluated project progress, contract compliance and safety.
- Served as information resource by coordinating tenant's work, participating in meetings, resolving disputes and coordinating project punch list.
- Monitored and assessed schedule performance and quality workmanship of contractors.
- Performed detailed equipment inventories and ordered more supplies.
- Managed equipment, tools and truck inventory efficiently to ensure supply met demand.
- Tracked department expenses and revenue to meet budget requirements.
- Answered and directed incoming calls using multi-line telephone system.
Clerical/Administrative Assistant
@WORK
Seaford, DE
01.1994 - 01.2001
- Researched and resolved collections and billing disputes with tact and efficiently.
- Warehouse Inventory Control / Production
- Performed clerical/administrative positions in various professional businesses.
- Gained knowledge from a menagerie of different businesses Multi-line phone management.
- Managed incoming and outgoing calls for busy medical office.
- Maintained accounts receivable documentation electronically and on paper.
- Processed bank reconciliations and financial reports to verify practice of proper due diligence.
- Handled cash and deposits using the proper accounting procedures and documentation.
- Increased efficiency and alleviated work loads by creating a new Excel financial recording system.
- Processed payroll, electronic deposits and employee pay adjustments accurately.
- Organized billing and invoice data and prepared accounts receivable and inspected revenue reports for controllers.
- Managed more than 200 incoming calls per day.
- Answered and directed incoming calls using multi-line telephone system.
Office Manager
Avian Aquatics
Milton, DE
01.1995 - 01.1998
- Responsible for warehouse and finished product inventory control.
- Purchasing.
- Invoicing.
- Accounts Receivables and Payables.
- Typed all company documents.
- Managed customer satisfaction with a major retail franchise and two catalogue companies.
- Customer service on the phone as well as meeting and greeting the general public.
- Answering any questions customers may have regarding our extensive specialty product line.
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Helped achieve company goals by supporting production workers.
- Maintained proper stock levels on a line.
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
- Ensured the most cost-effective production methods were employed.
- Inspected finished products for quality and adherence to customer specifications.
- Planned and laid out work to meet production and schedule requirements.
Education
Associate of Science - Business Management
Delaware Technical And Community College
Georgetown, DE1998
High School Diploma -
Woodbridge Senior High School
Bridgeville, DE06.1991
Skills
- Meticulous attention to detail
- Time management
- Property management
- Warehouse, Inventory Control, ERP Software
- Resourceful, problem solver
- Dedicated team player
- Strong interpersonal and leadership skills
- Human Resources Management
- Friendly, positive attitude
- Customer service: excellent people and conflict resolution skills
- Reliable and trustworthy
- MS Office, File Management
- Human Resources
- Accounting (AR/AP/PR)
Quote
You either GO AFTER the life you want or keep SETTLING for the life you get. The choice is yours.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounts Receivable Collections Coordinator
Lee Enterprises
06.2022 - Current
Owner/Property Manager
Heart n Hand Home Services
05.2016 - 09.2023
Distribution Manager/Sales Associate
The Women's Journal
06.2015 - 01.2019
Owner/Publisher Sales/Marketing
Kanawha County Woman
06.2010 - 05.2015
Accounts Payable Clerk
Corey Brothers Produce Distribution
10.2008 - 09.2010
Office Manager
Marvel Construction
01.1998 - 01.2007
Office Manager
Avian Aquatics
01.1995 - 01.1998
Clerical/Administrative Assistant
@WORK
01.1994 - 01.2001
Associate of Science - Business Management
Delaware Technical And Community College
High School Diploma -
Woodbridge Senior High School
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