Stephanie Shaffer
Jacksonville,FL
Summary
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant Program
Acumen
11.2024 - 11.2024
- Completed training program covering all functions and responsibilities of the nursing assistant position.
- Monitored patient blood pressure, supported ADLs, and coordinated patient transport to and from ambulances with nurse supervision.
- Ensured compliance with health and safety regulations, including room sterilization and testing protocols.
- Wrote documentation on patient symptoms and conditions for nursing teams.
Benefit Data Analyst (Contract)
Radiology Partners
07.2024 - 11.2024
- Provided effective and efficient customer service to teammate inquiries regarding health, welfare, and retirement benefits, offering guidance on plan features, enrollment, retirement investment options, and contribution limits.
- Followed established procedures to ensure accurate and timely processing of retirement plan contributions, distributions, loans, and other transactions.
- Conducted over 50 regular audits of retirement plan data to ensure compliance with legal and regulatory requirements, resolving discrepancies effectively.
Ensured data integrity in benefits enrollment systems by updating new hire, termination, and life event information and assisting with periodic audits. - Supported the annual benefits open enrollment process by preparing communications, presenting benefits plans, and analyzing data for recommendations.
- Managed administrative tasks, including maintaining detailed records of benefits activities and preparing reports for management review.
- Coordinated meetings and employee training sessions to enhance understanding of benefits policies and compliance procedures.
Caregiver
Independent Contractor
01.2023 - 05.2024
- Helped with bathing, dressing, grooming, eating, and using the toilet. Changed dressings, bandages, and binders to maintain healing and sanitary measures.
- Do laundry, prepare meals, shop for groceries, and perform light housekeeping. Provide transportation to appointments and other places
- Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
- Organize medication schedules, ensure doses are taken correctly, understand the purpose and side effects of each medication, recognize abnormalities or changes in patient's health status, and report abnormalities or changes in patient's health status to the case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ensure the home is safe, including installing handrails, raised toilet seats, grab bars, oxygen tanks, wheel chair, non-skid mats, nightlights, and smoke and carbon monoxide alarms
Administrative Assistant
Florida State College at Jacksonville
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Bachelor of Science - Business Administration And Management
Florida State College
Jacksonville, FL01-2024
Associate of Applied Science -
Florida State College
Jacksonville, FL01-2017
Skills
- BLS/CPR Certified
- CNA Program
- Caregiver
- Patient Care
- Records retrieval
- Filing
- Scheduling
- HIPAA compliance
- Elderly care
- Medical record-keeping/management
- Medical records management
- Hygiene
Certification
- BLS/CPR - Basic Life Support certification from the American Heart Association.
Timeline
Certified Nursing Assistant Program
Acumen
11.2024 - 11.2024
Benefit Data Analyst (Contract)
Radiology Partners
07.2024 - 11.2024
Caregiver
Independent Contractor
01.2023 - 05.2024
- BLS/CPR - Basic Life Support certification from the American Heart Association.
Administrative Assistant
Florida State College at Jacksonville
Bachelor of Science - Business Administration And Management
Florida State College
Associate of Applied Science -
Florida State College
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