Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Shankman

Business Management Lead
Denver,United States

Summary

Dynamic Business Management Lead at Freddie Mac with expertise in SharePoint development and workflow automation. Proven track record in enhancing operational efficiency and delivering actionable insights through data analysis. Adept at fostering collaboration across teams, driving strategic initiatives, and optimizing processes to support organizational goals.

Overview

11
11
years of professional experience

Work History

Business Management Lead

Freddie Mac
11.2023 - Current
  • Manage end-to-end delivery of SharePoint site and workflow requests from external organizations, including requirements gathering, scoping, development, testing, and deployment of scalable, user-friendly solutions.
  • Lead the design and development of SharePoint sites, PowerApps and PowerAutomate workflows using to improve operational efficiency across multiple business units.
  • Maintain comprehensive process and automation documentation for all workflows and solutions owned or created by the EO+T COO Center of Excellence (COE), ensuring accuracy, consistency, and accessibility for applicable stakeholders.
  • Serve as a consultant to cross-functional teams, gathering requirements and advising on tailored solutions for workflow optimization and collaboration platforms.
  • Design, build, and maintain numerous Tableau dashboards for total workforce and operational reporting, providing actionable insights for leadership planning and resource optimization.

Business Management Senior

Freddie Mac
12.2019 - 11.2023
  • Created and maintained operational SharePoint sites to centralize information and improve team collaboration.
  • Drafted and analyzed key metrics reports to support executive decision-making and operational transparency.
  • Developed customized dashboards enabling Line COOs to effectively manage resources and plan work.
  • Significantly expanded expertise in SharePoint development to meet evolving business needs and increase solution agility. Built automated workflows using Power Automate to streamline processes and enhance operational efficiency.
  • Managed IT Space Management catalog items in ServiceNow.
  • Partnered with the Service Management Operations division to support the Gigs Beta Pilot, driving internal talent mobility and collaborative workforce initiatives.

Business Management Professional

Freddie Mac
08.2016 - 12.2019
  • Planned and coordinated staff relocations across multiple campuses in support of a multi-phase space modernization initiative, impacting over 4000 employees.
  • Collaborated with IT, corporate services, and other divisions to ensure seamless transitions, minimizing operational disruptions during move events
  • Led cross-functional planning meetings to align relocation logistics with infrastructure upgrades and construction timelines.
  • Monitored space allocation and capacity planning, identifying opportunities to optimize layouts and reduce underutilized real estate.
  • Created and distributed communication materials, move guides, and FAQs to ensure staff preparedness and change readiness.
  • Supported data accuracy by regularly updating floorplans, headcounts, and occupancy data in the enterprise space management system.

Executive Team Leader, Logistics

Target
01.2016 - 06.2016
  • Led the inbound and outbound logistics operations for a high-volume retail store, managing freight flow, backroom organization, and inventory accuracy.
  • Directed a team of up to 60 team members, including team leads, to ensure timely and efficient truck unloads, stocking, and replenishment.
  • Partnered with store leadership to align logistics execution with merchandising plans and sales priorities.
  • Monitored key performance indicators (KPIs) daily, identifying process improvements that enhanced productivity and reduced backroom congestion.
  • Trained and developed team members to meet performance standards, fostering a culture of accountability, safety, and continuous improvement.
  • Maintained compliance with all safety protocols, equipment standards, and operational procedures during all logistics activities.

Process Assistant

Amazon Fresh
09.2014 - 01.2016
  • Supported Area Manager in all aspects of outbound operations, including leading daily stand-up meetings, managing labor planning, and driving adherence to safety protocols.
  • Analyzed work forecasts and adjusted labor assignments to meet productivity targets and throughput goals.
  • Motivated and coordinated a team of 40+ associates to consistently meet or exceed daily outbound production targets exceeding 18,000 units.
  • Led a process improvement initiative to optimize the pick path, resulting in a 15% increase in pick speed and a 6% reduction in customer concessions.
  • Reinforced standard work practices and OSHA safety compliance to maintain a secure and efficient work environment.

Education

Bachelor of Arts - Sociology

William Paterson University of New Jersey
Wayne, NJ
08.2025 - 05.2015

Skills

SharePoint development

Workflow automation

Data analysis

Project management

Operational reporting

Teamwork and collaboration

Timeline

Bachelor of Arts - Sociology

William Paterson University of New Jersey
08.2025 - 05.2015

Business Management Lead

Freddie Mac
11.2023 - Current

Business Management Senior

Freddie Mac
12.2019 - 11.2023

Business Management Professional

Freddie Mac
08.2016 - 12.2019

Executive Team Leader, Logistics

Target
01.2016 - 06.2016

Process Assistant

Amazon Fresh
09.2014 - 01.2016

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Stephanie ShankmanBusiness Management Lead